Zillow reviews

3.4

53% would recommend to a friend

(2,508 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Mar 15, 2020

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

Despite having over 2,000 employees, Zillow Group still feels like a small company. The office has an open plan, and you can go talk to anyone in the company (or use Slack) about whatever, whenever. The people and the office space are a really great environment for success. I could list hundreds of other fantastic things about Zillow, but that would take forever!

Cons

Open office spaces aren't for everyone. It can be distracting to see and hear people around your desk while you're trying to work. Otherwise, I don't have anything to complain about!

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Zillow Response
6y
Thanks for sharing your review. Creating a great place to work for everyone has always been one of our biggest priorities. I appreciate your enthusiastic review and hope that this continues to look back on your time at ZG as a positive experience. - The Zillow Group Recruiting Team
3.0
Mar 7, 2020

Mortgage Loan Processor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of pros here to be honest. There are awesome benefits, great interdepartmental relationships with coworkers, and some managers that make it worth working here. They feed us at least once a month and often celebrate accomplishments of team members. Free sodas, snacks, and a self serve kiosk for lunches when you forget yours. We have the ability to work remote as needed only. They are okay with you working overtime as long as it’s justified by your pipeline. They are working on ways to make things better for processing: providing an assistant to those who need it with higher pipelines, sometimes management will go to bat with issues for you, and sometimes you feel great about the work you do. Management does assist with pipeline management which does help when things are busy. They are working on providing recognition for good performance which is awesome. Opportunity to make decent money in the industry.

Cons

While there are some great things they are doing here there are way heavier cons: Underwriting is nearly impossible to work with at times. They ask for completely unnecessary documentation and tend to pass the file back quickly instead of trying to resolve it reasonably with you. They reject conditions and the conditions are quite unclear at times. This causes unnecessary delays on loans often for easy fixes. Management, some are very good but most have really skewed views on what’s actually occurring. Sales or Underwriting complain about an employee and it feels like they don’t even take the time to figure out what happened they jump to conclusions and you’re in the wrong. People make invalid complaints about one another often because they didn’t get their way. Core values are not held to a standard mostly by management across the board. -Work/life balance feels difficult to attain at times with the processes sometimes. It’s mostly that working with underwriting is extremely difficult. -There is a mean girl culture that exists with the management and employees. -Feedback comes when it’s far too late to make appropriate corrections. -We operate like a tech company more than we do a mortgage company at times. -Base compensation is not the best. -Come as an already trained professional there is little coaching/training. Which makes it difficult to progress forward to a higher role. -The expectations for you to meet are high for the training you receive. Overall, if you’re willing to come in for the bumpy ride some day this will all be smoothed out (mostly).

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Zillow Response
6y
Thank you for your thoughtful review. This helps provide deeper insight into the needs of the team and how we can support you as we evolve and grow into this market. If you are open to it, I would welcome the chance to hear more and invite you to reach out to me at ryanbl@zillowgroup.com. -Ryan Blomster
5.0
Feb 6, 2020
Recommend
CEO approval
Business Outlook

Pros

The benefits and great pay

Cons

I haven't found any yet

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Zillow Response
6y
Thanks for your review - I am pleased you are having a great experience. Please never hesitate to reach out with any feedback to me at dans@zillowgroup.com.
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Glassdoor has 2,695 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.