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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,507 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Mar 27, 2017

      Zillow and CES/PAC review. Growing department in a fantastic company!

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is mainly a review regarding the Client Engagement Specialist (CES) position. The position is a great way to meet like minded, career oriented young professionals. I thoroughly enjoyed the people I worked with and appreciated their attitudes. In the CES role you get to start at the ground level in a market changing company and interact with many different audiences from website consumers, to real estate agents, to lenders as well as internal departments. The CES position is what you make it. It can be extremely valuable if you take the time to cultivate relationships, build your network and learn more about Zillow Group. My former manager Justin, was one of the best mangers I have had in my professional career. He took the time to listen to me (regarding the good and the bad), he always made time for me and my team and he was always on our side and represented us in a good light. I have since moved on from that role (and stayed within Zillow Group) but if it was not for Justin, I probably would not have my new position within the company.

      Cons

      Being a CES on the Premier Agent Concierge (PAC) team does come with challenges like any position at any company. PAC was a pilot when I started and grew into a full fledged department within Zillow Group. Now staffing almost 300 employees (including team leads and managers), it comes with growing pains. The job can be monotonous and team leads and managers have a difficult time combating that. You occasionally deal with rude consumers and unprofessional agents. PAC also has long hours and works weekends and holidays so it can be hard to get the time off you want and the schedule does not work for everyone. Zillow Group has a phenomenal culture with company events and perks and PAC member do not always get the opportunity to part-take in those. Management says they are working on it but have never had a successful solution. Much of this has to do with the nature of the job and isn't necessarily a short coming on Zillow's behalf, but they are things applicants should be aware of.

      avatar
      Zillow Response
      9y
      Hi, thanks for this very thoughtful feedback. I especially like your advice to management. I agree, and we will 100% continue to ask and listen to everyone in the department. It's one of the great ways to stay true to our values, and will help take us to the next level. I also agree that PAC not being able to enjoy all the cultural events is big problem, and definitely worth solving. Lots of sweat equity going for that now, and I'm sorry you won't be here to benefit once we've improved! But know I hear that loud and clear (literally working on some of that this morning actually). I'd love to hear more specifics on things we should attack to make PAC even better, so shoot me a note at jrg@zillowgroup.com - JR Gast, VP Client Experience.
      5.0
      Feb 3, 2017

      Manager - Ad Ops (Concierge)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding benefits, working for a cutting edge tech company that is revolutionizing Real Estate, opportunities for internal growth and on-the-job training resources/classes, fair pay, and opportunities to work in other offices.

      Cons

      Work/Life Balance is harder to achieve purely because the program is so involved, and needs to cover a huge range of hours. The program grew at an enormous rate, and sometimes it felt like we were all in the dark on recent changes being made.

      avatar
      Zillow Response
      9y
      Thanks for the feedback and I'm glad the vision, growth, and opportunities were a high point for you. You're right that PAC hours of operations cover a large operating window, so we can best serve both the consumer and pro side of our marketplace. That said, work/life balance is crucial to a highly productive organization, so we're looking at optimizing our team ratios, shift coverage, and how our management team is structure in early 2017, to help ensure we continue to do right by all sides. Happy to hear more of your feedback, shoot me a note at jrg@zillowgroup.com if you like.
      5.0
      Feb 2, 2017

      Mortgage Lenders of America

      Loan originator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company! I'm just finishing up the training. It's been great so far. They have done a great job of giving me a map to success.

      Cons

      None that i can think of so far.

      Viewing 2368 - 2370 of 2,507 Reviews
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