Zillow reviews

3.4

54% would recommend to a friend

(2,507 total reviews)
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Jeremy Wacksman

57% approve of CEO

46% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Jan 26, 2014

Solid Organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very intelligent Executives and Founders. Company is run by pro's.

Cons

Sometimes Zillow seems very frugal when it comes to compensation, resources, etc.

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Zillow Response
12y
Thank you!
5.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Being in the first training class was an honor as the trainers had put a lot of work into the structure and detail of the training process. The job is simple however the demographic you are reaching out to is complex (to say the least). The class was comprehensive and I felt excited to get on the phones and start making dollars. When I got out there and got past the first sale (which is usually the hardest) I saw what was possible. If you’re not in sales for money or recognition, you are in the wrong field. This company does a hell of a lot of both. I have always had an above average work ethic and found myself struggling with expectations but the fact of the matter is; more production, more results. I made exceptional money while at Zillow and couldn’t have been happier with the transparency of the management. I parted ways with Zillow because of timing. Had I been 5 years younger this would have been perfect. When I expressed concern to my manager he understood and we separated on good terms with him even agreeing to be used as a reference. The HR department was expeditious with everything and the exit interview was sad. Sad because working alongside such positive and innovative people was enlightening and I knew I was going to miss that. And I do.

Cons

The expectations are rigorous. If you cannot handle them, bail. People hang in with the notion that these standards will decrease at some point. I assure you, they will not. If you cannot commit to working insane hours to accomplish your goal, bail. Going into this I was told very clearly what was needed to be done to stay within compliance. These are not scare tactics, motivational exaggerations or jokes. Be prepared to work with real estate agents all day. If you would like, pick up your cell phone and try to take 15 minutes of an agents time. If you can do that in 50 calls, you may have a shot at succeeding in this job. If you do not have the skin-thickness of a WWII leatherneck Marine charging a beach on Iwo Jima, bail. Rejection is rampant and brutal in this job so if you are easily offended or take things personally you will not be happy. This is why the word “tears” may be found in many of the former reviews.

1.0
Jan 15, 2014

It is a Sales Job!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Co-Workers , cool looking office, great phone system / lead management (if you know how to use it correctly) Cash Prize Sales Contests and a few other bonus structures on a monthly basis, You can make good money here. Great Benefits! Casual Dress code, Free food and drinks. Company Holiday Party In Seattle all expense paid by Zillow.

Cons

I have nothing bad to say about the work atmosphere or the pushy managers, I have no complaints about Quota , or daily call times, If you apply for a sales Job you should expect these things. My cons are about what I sold I was explained by the few original sales reps that are left that this product has changed dramatically and by inherited accounts the same story. I like sales that is how i pay the bills but I like to sell a product I believe in. Being that one of Zillow's founders own glassdoor this may not get published so we shall see. I will explain in vague way from my understanding there used to be limited availability to buy space on Zillow but in the time I have been here the claims have been made that traffic has grown so more space becomes available to they pick certain days to have everyone come in at 6 am and push that space. I have inherited quite a few accounts from previous employees (this seems to happen often it is fast moving revolving door here) the accounts i have taken over tell me they gets theses calls every other month or sometimes monthly and they have taken it a few times but have yet to see and increase in ROI they say the ROI gets worse as we do this? and no this has not happened once , i hear this from a lot of those accounts it is discouraging. The seasoned reps say tell them if they don't take it someone else will and it will get worse, I personally do not feel good threatening paying customers who seem to like the service and when I have tried that some agents have cancelled. I enjoy selling what I beleive works. Spencer Rascoff I have read your responses to negative feed back "I was bummed when i read this" and "that does not seem to be the majority of the feedback". Like I have said the job is not my complaint it is saturation of the product. There s no customer service for existing clients they call us in sales expect help we create a case and weeks can go by before something is done. I understand the logic on us fielding the cs so we can convert to sales (they always cancel btw) but paying customers are angry and managers are no help.

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Zillow Response
12y
If I write "I was bummed to read this," I'll just be confirming your fear! LOL. Seriously though, you raise a good point which is that inventory constraints are a complaint among some of our existing advertisers; they want to buy more impressions from us, but sometimes they are unable to. We of course hope that as our traffic continues to grow, this problem will alleviate. And it is a good problem to have -- much better than the reverse, of course. I'm confused by your saying that there is no customer service for existing clients. We have a large listings support team and a large account management team. Maybe I am missing something or misunderstanding. If you ever want to send me specific anonymous feedback, you can do so through the Zillow Talk Blog (our internal blog). Thank you, Spencer
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