Zillow reviews

3.4

54% would recommend to a friend

(2,506 total reviews)
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Jeremy Wacksman

57% approve of CEO

46% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Apr 30, 2013
Recommend
CEO approval
Business Outlook

Pros

The sales floor has a killer layout Young, fun people Contests that can win you cash and prizes Relaxed attire Good tunes, good snacks, good vibe Great product to sell if you are working with the right agent

Cons

The work doesnt stop, quota isnt something you hit, obviously the more you sell the more you make but once one month ends the next starts up with no let up. Taking days off is almost looked down upon although they say it isnt. Its a hard place to concentrate if you arent mentally prepared, music constantly playing(which is nice) but if you sit next to the loud guy, you are in purgatory, emails come through every 30 seconds which can really deter you from your concentration and or missing an important email. Comp plan changes quite regularly, there isnt much consistency, but such is a startup company. You are selling to real estate agents which in itself is difficult enough. RE agents are in massive debt and have no patience. Even if you sell properly youre still going to find yourself in a miserable place once the CC declines come in and the agents dont pay out or answer their phones, losing you time and money. Too many sales people, the top 40% would put up better numbers and be in happier environment if the ones who didnt sell as much did not work there. Bigger books of business and more account management on the back end seems like the better solution.

5.0
Apr 29, 2013
Recommend
CEO approval
Business Outlook

Pros

Way above average in most respects, decent benefits at a low cost, great perks (fully stocked kitchen, game room, public transportation paid for, lots of free lunches and happy-hours/events) good PTO/sick leave set up. The product is pretty easy to sell, and if you build a good relationship with your clients and coach them effectively, the majority will see success with the product and grow with you long term. Management style varies, but for the most part, if you show up and do your job, (hit your quotas/talk time) you are going to be treated like an adult and able to enjoy a certain level of autonomy, which is nice. The upper-management seems to be constantly pushing the envelope in terms of growing the company and it's partnerships, which is excellent for maintaining our standing as #1 in our industry.

Cons

No 401K match, and the compensation plan has taken a bit of a beating since the company went public (got to keep the investors happy and the bottom line as green as possible) but you can still generate a 6 figure income if you are willing to put your head down and work. They could also communicate some of product changes more effectively to the front line. Over-all, a great company to work for.

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Zillow Response
12y
Hi, Thank you for the review. I'm glad you're having a good experience here. To respond to some of your suggestions on how Zillow can improve, and just to clarify: the comp plan for salespeople hasn't changed at all due to being public. We do make changes to the sales comp plan frequently, but it's definitely not due to being public. In fact, we don't make any business decisions at all because of financial market reasons. We haven't changed any of our decisionmaking now that we're public - same as it ever was. On the 401K match question, you're right that we offer a 401K but the company doesn't match employee contributions. We've thought a lot about this and have decided not to match for a variety of reasons. The biggest reason why we don't match is because it's a benefit that only applies to the portion of employees who opt in to the 401K. And statistically speaking, it's the more highly compensated employees who tend to opt in to the 401K, so 401K matching is a regressive benefit. This is unlike other benefits (e.g., snacks, lunches, healthcare, fun outings and parties) which are enjoyed equally by all employees. I know this is a controversial opinion, and we do re-evaluate it every year, but I at least wanted to explain our reasoning. Thank you again for the review, and I'm glad that you are enjoying Zillow!
5.0
Apr 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Great company, heading in the right direction. I have heard they started getting tougher on sales staff but its sales, you have to be willing to put in the work no matter where you are. Great perks! They are very generous with their concessions, you will find enough snacks to keep yourself full and entertained.

Cons

Sales is a grind, if that is not for you, you may want to consider other options.

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