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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,990 total reviews)
avatar

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Oct 9, 2025

A Dysfunctional Circus with No Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None None None None None

Cons

Toxic Work Environment: - The DevOps organization is a cesspool of toxicity, marked by cliques, favoritism, and divisiveness. There’s zero sense of team unity, making daily work stressful and demoralizing. - Internal politics dominate, creating an exclusionary atmosphere, sidelining non-members and fostering an “US vs. China” dynamic. No Vision or Growth Opportunities: - There’s no clear roadmap or strategic vision for the DevOps team. Work feels reactive, like constantly firefighting without a plan, leaving employees directionless. - Professional growth is nonexistent. No training, mentorship, or skill-building programs are offered, and promotions seem tied to favoritism rather than merit. Knowledge Gaps and Poor Documentation: - No one understands the systems end-to-end. Critical processes lack documentation, and knowledge is siloed, forcing employees to waste hours reverse-engineering workflows. - The absence of knowledge sharing creates a culture where everyone is guessing, undermining efficiency and reliability. DevOps as “Click Engineers”: - DevOps roles are reduced to mindless button-pushing, with all major decisions and tools dictated from China. There’s no room for innovation, autonomy, or actual engineering. - Local teams are treated as executors of pre-set workflows, eroding any sense of ownership or creativity. Incompetent Leadership: - Instead of leading, they focus on building a protective clique of loyalists to shield themselves from accountability, prioritizing self-preservation over team success. Chaotic “Zoo and Circus” Culture: - The organization feels like a disorganized circus, with cliques clashing, rumors running rampant, and no collaborative spirit. It’s a chaotic environment that breeds burnout.

avatar
Zoom Communications Response
8mo
Thank you for sharing your experience. While it's unfortunate to hear that your time within the DevOps organization has been marked by challenges around collaboration, leadership, and team culture, your detailed feedback reflects the complexity that can emerge in fast-scaling tech environments. Feedback like yours plays a key role in identifying where improvement is needed. If you have further feedback, please reach out to engagement@zoom.us.
4.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good working culture and supportive colleague

Cons

So far havent find any cons

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Zoom Communications Response
8mo
Thanks for sharing your experience! It’s great to hear that you found the working culture at Zoom to be positive and supportive, especially with a collaborative team. That kind of environment can make a big difference in day-to-day work and professional growth.
4.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The stock and MTO is generous.

Cons

High quotas that don't align with how territory is split.

avatar
Zoom Communications Response
8mo
Thanks for sharing your experience. It’s great to hear the equity and MTO benefits were a positive aspect of your time at Zoom. Your feedback about quota alignment is helpful and it underscores the importance of balanced territory planning to support performance goals across teams. Wishing you all the best in your future endeavors!
Viewing 85 - 87 of 1,990 Reviews

Glassdoor has 2,186 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.