Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,194 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 282 reviews)); "great benefits and stock options (RSU's)" ((in 197 reviews)); "Most people are great and collaborative." ((in 132 reviews)); "Pay is good and competitive; generous with promotions." ((in 84 reviews)); "Good work life balance since I started" ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 51 reviews)); "No 401k match but that's it" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 18 reviews)); "Career growth" ((in 9 reviews)); "Managers have favoritism." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Feb 5, 2025

What was one of the best SaaS companies to work for, now is one of the worst in the industry

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Remote work options & RSU is the only thing that comes to mind.

Cons

At Zoom, the work environment is marred by significant organizational challenges, including a lack of clear structure, changes in the organization that make the work more difficult, constant layoffs, minimal career advancement opportunities, and poor work-life balance. Support leadership is incompetent, creating a dysfunctional workplace where team collaboration is minimal, forcing employees to independently navigate their roles without proper guidance or support. As of lately the micromanagement has been getting worse too.

Zoom Communications Response

1y

It's unfortunate that you feel frustrated with your experience at Zoom. While we’re glad that remote work options and RSUs have been positives for you, we understand how the perceived issues with structure, career advancement, leadership, and work-life balance have impacted your experience. If you'd like to share more, we encourage you to reach out to us at engagement@zoom.us. Your perspective is valuable, and we appreciate your contributions to the team.

3.0

Jul 13, 2024

Seems on the decline

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

I get to work remotely, pay is alright when considering stock options, my boss doesn’t micromanage.

Cons

Seems like leadership is majorly disconnected from the overall sentiment and reality of daily life for employees & instead of slowing down to better the product(s), continues to barrel us into too-fast changes and updates causing problems with the product and pain for us in customer facing roles.

Zoom Communications Response

1y

Thank you for taking the time to share your experience at Zoom. We appreciate your candid feedback and your dedication to the company over the past several years. We’re glad to hear you value the opportunity to work remotely, the compensation including stock options, and the autonomy from your manager. Your positive remarks are important to us as they highlight aspects of our work environment that we proudly strive to maintain. We also acknowledge your perspective about leadership, the pace of changes, and the impact on customer-facing roles. It's unfortunate that you feel this way, and we take your feedback seriously. We are continuously working to bridge any gaps in communication and ensure that our strategies align with the needs and realities of our team members. Your suggestions about slowing down product updates and differentiating our offerings are noted, and we will consider them as we move forward. If you have more insights or would like to discuss further, we encourage you to reach out to us at engagement@zoom.us. Your feedback is key in helping us improve and provide a better experience for all Zoomies. We appreciate your commitment to our company.

1.0

Oct 16, 2023

Our jobs are now in another country! Lost job due to Philippines !

Sales executive

Recommend

CEO approval

Business Outlook

Pros

We are all Over Worked and underpaid

Cons

They relocated all the customer service and sales jobs to another country !

Viewing 127 - 129 of 1,998 Reviews

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