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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)
avatar

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
May 16, 2025

Stay Away

Recommend
CEO approval
Business Outlook

Pros

The pay was good and generally above average.

Cons

It was a cool company, but it’s lost its way in the last few years. Instead of capitalizing on the momentum the pandemic brought and establishing strong processes, they continued their “move fast and break things” startup attitude and ended up breaking everything. There were constant layoffs, total lack of empathy across all segments of the business, and a general lack of direction. I would not recommend working here unless they make significant changes to their leadership and business.

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Zoom Communications Response
1y
Thank you for sharing your experience. We're glad to hear you found the compensation competitive, but we also recognize the serious concerns you’ve raised around leadership, direction, and consistency with company values. Your feedback is important and valuable moving forward.
4.0
May 15, 2025

Good but not great

Recommend
CEO approval
Business Outlook

Pros

Good product that is developing and growing

Cons

Management turned over a lot and is now led by people who don't know what they're doing

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Zoom Communications Response
1y
Thank you for sharing your experience. We're glad to hear you saw potential in the product and its growth. Your feedback about leadership transitions is noted—stability and experience at all levels are important to maintaining strong direction and support. Wishing you the best in your next chapter.
2.0
May 14, 2025

Not recommended

Recommend
CEO approval
Business Outlook

Pros

They pay on the higher side.

Cons

Language issues and processes are not well defined.

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Zoom Communications Response
1y
Thank you for sharing your experience. It’s good to hear that you’ve found the compensation competitive. We also appreciate your feedback regarding language dynamics and process clarity—ensuring an inclusive and well-structured environment is important, and insights like yours are valuable. Your continued dedication is noticed and appreciated.
Viewing 139 - 141 of 1,993 Reviews

Glassdoor has 2,189 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.