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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)
avatar

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

The solution implementation teams and PM teams are excellent and hyper focused on customer success with the application deployment.

Cons

The professional services organization has no leadership skills from the day to day operations to the executive (C-Level). The company has no concern or focus on professional services, it is considered a "add on" that over inflates the customer cost to buy the application.

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Zoom Communications Response
1y
Thank you for sharing your perspective. We’re glad to hear you had a positive experience working with the implementation and project management teams and their focus on customer success. We also acknowledge your outlook regarding leadership and strategic alignment within the professional services organization, and your feedback is appreciated. Wishing you the best in your next chapter.
1.0
May 5, 2025

Manager

Recommend
CEO approval
Business Outlook

Pros

Useless manager I have ever work

Cons

mostly bad experience - manager/zoom never give any gift or gather any events

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Zoom Communications Response
1y
Thank you for sharing your perspective. We’re glad to hear you’ve been part of Zoom for several years. It is unfortunate that you have had challenges, and we appreciate you taking the time to reflect on those elements of your experience.
5.0
May 5, 2025
Recommend
CEO approval
Business Outlook

Pros

If you want opportunities to grow in your role you are provided them.

Cons

Communication from the top down needs work sometimes but overall a very good company to work for.

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Zoom Communications Response
1y
It’s great to hear that you’ve found opportunities for growth in your role at Zoom. We appreciate your note about communication—it’s an important area, and insights like yours help us continue to improve. Thank you for your ongoing contributions over the years.
Viewing 145 - 147 of 1,993 Reviews

Glassdoor has 2,189 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.