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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)
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Eric S. Yuan

75% approve of CEO

50% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Mar 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Best brand in the industry, fantastic CEO. Exciting products - major market updside.

Cons

Company is in its awkward teenage years. Senior management seems to be believing its own press and acts as if people don't really matter that much in the success of the organization. There is growing implicit arrogance in senior management that is difficult to watch, reflected in compensation changes that assume business will come through the door at a high rate with or without you being here. One expects this at other companies, but it is hard to see it happen at Zoom.

5.0
Jul 27, 2018

BEST PLACE TO WORK!

Recommend
CEO approval
Business Outlook

Pros

Maybe I had been tainted by bad sales organizations in the past, but I have been working with Zoom Video for 3 months now, and compared to where I have been, this place has been an absolute breath of fresh air. I have reason to believe Zoom Video is the exception, not the rule, due to how well the sales organization is run and structured. This culture starts from the executive suite, and trickles down. They have chosen exceptional sales leaders (big shout out to Ben Volkman in Denver!) who have created an atmosphere of trust, support, personal development and understanding, as opposed to the "fear" based sales culture, which is so common. Everyone is working together towards the same goal, selling a product we all believe in. The Proof is in the pudding. We pitch that Zoom Video creates trust and engagement for our customers - the best part..I can FEEL the trust and engagement in our office that has been created by leveraging our platform every day. Thank you Zoom!

Cons

Cons..hmm...no cons at this point.

1.0
Oct 9, 2025

A Dysfunctional Circus with No Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None None None None None

Cons

Toxic Work Environment: - The DevOps organization is a cesspool of toxicity, marked by cliques, favoritism, and divisiveness. There’s zero sense of team unity, making daily work stressful and demoralizing. - Internal politics dominate, creating an exclusionary atmosphere, sidelining non-members and fostering an “US vs. China” dynamic. No Vision or Growth Opportunities: - There’s no clear roadmap or strategic vision for the DevOps team. Work feels reactive, like constantly firefighting without a plan, leaving employees directionless. - Professional growth is nonexistent. No training, mentorship, or skill-building programs are offered, and promotions seem tied to favoritism rather than merit. Knowledge Gaps and Poor Documentation: - No one understands the systems end-to-end. Critical processes lack documentation, and knowledge is siloed, forcing employees to waste hours reverse-engineering workflows. - The absence of knowledge sharing creates a culture where everyone is guessing, undermining efficiency and reliability. DevOps as “Click Engineers”: - DevOps roles are reduced to mindless button-pushing, with all major decisions and tools dictated from China. There’s no room for innovation, autonomy, or actual engineering. - Local teams are treated as executors of pre-set workflows, eroding any sense of ownership or creativity. Incompetent Leadership: - Instead of leading, they focus on building a protective clique of loyalists to shield themselves from accountability, prioritizing self-preservation over team success. Chaotic “Zoo and Circus” Culture: - The organization feels like a disorganized circus, with cliques clashing, rumors running rampant, and no collaborative spirit. It’s a chaotic environment that breeds burnout.

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Zoom Communications Response
8mo
Thank you for sharing your experience. While it's unfortunate to hear that your time within the DevOps organization has been marked by challenges around collaboration, leadership, and team culture, your detailed feedback reflects the complexity that can emerge in fast-scaling tech environments. Feedback like yours plays a key role in identifying where improvement is needed. If you have further feedback, please reach out to engagement@zoom.us.
Viewing 145 - 147 of 1,998 Reviews

Glassdoor has 2,194 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.