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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,999 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Nov 25, 2024

      A fall from grace

      Bdr manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company was great before the pandemic and immediately after

      Cons

      In 2022, Zoom lost its marbles and the culture completely shifted for the worse. In early 2023, they laid off 90% of the BDR org seemingly at random. Shortly after, they began hiring for the same exact roles.

      avatar
      Zoom Communications Response
      1y
      We acknowledge your candid feedback about your time as a BDR manager at Zoom. It’s clear that the changes in culture and the handling of employment deeply impacted your experience. The employment changes in 2023 and the subsequent rehiring process highlighted challenges that needed better planning and communication. Your perspective on the loss of talent and how it was handled provides important insights for reflection and improvement. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more about your experience, feel free to reach out at engagement@zoom.us.
      2.0
      Nov 25, 2024

      Outlook not so good

      Legal counsel
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work flexibility (if you're in the right location)

      Cons

      Culture and morale (and benefits) steadily declining quarter after quarter

      avatar
      Zoom Communications Response
      1y
      We appreciate your feedback regarding your time as Legal Counsel at Zoom. It’s good to know that you valued the flexibility of remote work, though we understand your concerns about the decline in culture, morale, and benefits over time. Your insights are important as we work to address these challenges and support our employees better. Thank you for your contributions during your time with us, and we wish you the best in your future endeavors. If you'd like to share more, please feel free to reach out at engagement@zoom.us.
      2.0
      Nov 22, 2024

      Asia Leadership Team - Questionable.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Some growing pains after the pandemic, but there's still potential.

      Cons

      Questionable Leadership Team in Asia. Covering up the real problems in Asia and protecting their own "friends". Some examples include getting sales to inflate the sales pipeline, even without any real opportunities (en-masse). Rigging employee engagement survey, by asking people to put in more favourable comments. These are all covering up the real situation and problems in Asia. Wide pay-scale disparity even being in the SAME role. The salary disparity could be at least 2-3x difference. No I am not kidding. The higher bands are of course to the "friends". Some "friends" got away with non-compliant practices, huge red-flag non-compliant practices including circumventing the system to get a huge commission payout. While some were being punished severely, "Friends" on the other hand got away unscathed. Also, targets were assigned unevenly. "Friends" are getting very lower targets and they probably own 60-70% of the addressable market, and overachieving their targets. How can Asia grow when those dedicated to the business are being punished, while "friends" are allowed to benefit and take advantage of the "friendship"?

      avatar
      Zoom Communications Response
      1y
      We appreciate your detailed feedback regarding your experience in Sales within the Asia region at Zoom. Your insights into the challenges with leadership, transparency, and fairness are important. The concerns you’ve highlighted, such as discrepancies in pipeline management, employee engagement practices, pay disparities, and uneven target assignments, are critical issues that need attention. Addressing these challenges is vital to fostering a fair and supportive work environment that allows the region to thrive. Your advice about re-evaluating the situation in Asia and addressing leadership practices is valuable. If you’d like to share further details or suggestions, we encourage you to reach out directly at engagement@zoom.us. Your voice matters as we work toward meaningful improvements.
      Viewing 274 - 276 of 1,999 Reviews
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      Glassdoor has 2,195 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.