Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,195 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 275 reviews)); "great benefits and stock options (RSU's)" ((in 189 reviews)); "Most people are great and collaborative." ((in 136 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 51 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); "No 401k match but that's it" ((in 19 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,999 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

5.0

Nov 1, 2024

Great company

Senior developer advocate

Recommend

CEO approval

Business Outlook

Pros

Great company and culture, positive outlook on direction and growth.

Cons

No major cons to share.

Zoom Communications Response

1y

Thank you for sharing your experience as a senior developer advocate at Zoom. We’re thrilled to hear that you appreciate the company’s culture and have a positive outlook on our direction and growth. It’s encouraging to know that you have no major cons to share. Your feedback is greatly appreciated, and we’re glad to have you as part of the team. Thank you for your ongoing contributions!

5.0

Oct 31, 2024

Awesome place that is taking off

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

- Good salary and comms structure. - If you're willing to give it a proper go and build yourself as an elite seller then it's the place to be. - Very fast paced, but culture is great - people are genuine. No complainers taking up energy. - Using all these new Zoom Workplace productivity tools that smash leading competitors in each respective category is genuinely insane to see (some have been in existence for 10+ years and within less than a year we're like for like, if not better). - You're selling what you use all day. Hence, it's easy to feel confident when you're building pipe and in front of net new customers. - ELT will do what it takes to support you if you ask for help. - Most major growing pains of Zoom 2.0 have been resolved over the past year - GTM strategy is much clearer. Really exciting journey ahead.

Cons

- No real cons other than standard process improvements that they're aware of and slowly fixing. Does require you to sometimes get to the bottom of things on your own which seems overwhelming at first.

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom. It’s great to hear that you value the salary, commission structure, and supportive culture. We’re also glad that you find the new Zoom Workplace productivity tools impressive and that they enhance your confidence in selling. We appreciate your note about the need for process improvements and the occasional need to navigate challenges independently. Your feedback is valuable, and it’s encouraging to know that management support has been effective. Thank you for your ongoing contributions and your positive outlook on the exciting journey ahead!

5.0

Oct 31, 2024

Good company

Technical program manager

Recommend

CEO approval

Business Outlook

Pros

Remote office, WFH benefits and WLB

Cons

Sometimes need to work overtime for communicating with china colleagues

Zoom Communications Response

1y

Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you appreciated the remote work flexibility, work-from-home benefits, and work-life balance. We understand the challenge of working overtime to communicate with colleagues in different time zones, particularly in China. Your feedback is valuable as we work to better manage global collaboration and time zone differences. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors.

Viewing 292 - 294 of 1,999 Reviews

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