ZoomCare reviews

Those that are given a chance to work on new projects have little experience and often make mistakes. Benefits and HR have major issues--it seems that while you do get paid, you have to double check to make sure things are correct. Others have noted--the main medical providers--PA and NPs--are salaried and do not collect overtime, but get most of their salary from production--ie amount of patients seen and revenue generated. While there are "breaks" in the schedule if there is an urgent need to see a walk in patient you will lose your break. Once in a while is ok, but when it becomes a daily event its painful. Same for a patient that walks in at closing. Its policy you see them, but it can often turn a long day into a much longer day. Schedules and expectations can change at the drop of a hat, and you are expected to readily accept them. If you don't feel well and work your shift, but can't finish, its not 4 hours notice so its a mark on your record. If you don't feel the slightest bit off, you should call out 4 hours in advance to avoid any possible repercussions. But yes, you can be in more trouble for trying to work with illness than just calling out. I guess if you go to work and start puking all over, keep working! The company has odd PTO policies and when HR makes mistakes, it often takes time and effort to fix them. HR blames payroll, payroll/comptroller blames hr. The tone from management to staff is very paternal and patronizing. Actually getting to USE your PTO is often difficult without planning time off way in advance. PTO is first come first serve so if the person that just started puts in pto ahead of you, you have no recourse. Those that question the salary or policies are usually not long for the company. Any attempt to revise, review or correct unfair policies are usually met with silence. Concerns about low pay, clinics slower than expected, or clinics double staffed by hiring issues or HR issues are never addressed. Or a an email that basically says that this is the zoomcare way and its the most fair, best way in the world. Very little insight into company policies--they assume they are doing it better than any other healthcare company on the planet. Support Staff are very busy, have a ton of work but very low pay. Any who complain about low pay are usually not around long. Despite tough work and long hours, more staff is heavily micromanaged to the point many quit. High turnover puts much more stress on providers. system is set up to see as many patients as possible--stay late-never turn anyone anyway. Good for experience but high stress. Pressure to stay on time AND see all comers. Computer system is limited. Expect to stay an hour or more after a 10 hour shift to call back patients and complete paperwork. No error checking with prescriptions, no e-prescribing and not even any interaction checking built it. My biggest complaint is that there is little to no work life balance. Expectations are high , salary poor, and stress also very high. Policies around holidays are difficult--you will generally work many days in a row and for longer hours around major holidays to get some more time off. Policies about who gets what holiday off appears to be pretty arbitrary While patients can self pay, there seems to be confusion about insurance and verifying benefits. Patients often have to pay more than expected if benefits can't be verified after hours. This is stressful for everybody involved as patients waste their precious 15 minutes trying to argue with front desk or provider that their copay is X and why are they paying $140 with a promise to refund once benefits are verified. Again stressful on all staff.

The pay for a mid-level provider is ambiguous. You are considered salaried so you are exempt from overtime, yet you are paid hourly. Also, after working for a few months your pay becomes based on how many patients you see. This can be extremely difficult on providers that are at slower clinics or have to share with a second provider. Attempts to address this with management are followed with dismissive excuses. The only way to address this seems to be working extra shifts. Hours - see pros. The Wed-Sat schedule is clearly not desired and difficult to keep staffed but management does not recognize this. You end up working more nights and give up every Friday and Saturday. No one wants it. You are not allowed to ask for time off around the holidays. Since they are open 365 you get to request which holiday you would like more time off around but it is not guaranteed to be granted. Being "ZoomCare" a large emphasis is based on always being on time, and your "timeliness" is monitored by management. This can be very difficult having to see most every patient that comes through the door in 15 minute appointments at the busier locations. There is one clinic assistant in the clinics that is responsible for everything the provider doesn't do. (They will not take vitals but do everything else). They are frequently overworked, stressed, and report how underpaid they are. Turnover is extremely high, this makes working in the clinics difficult with the inconsistent clinic assistants. Headquarters and human resources staff frequently come across as stressed and overworked. They all report constantly working from home past regular hours and having to pioneer positions on their own with little support. (On the pros side, you could look at this as a good position for an ambitious person that wants to start from scratch with a quickly growing company) The largest complaint from patients is always the cost of the visit. They are not allowed to be told what their visit will cost when they arrive for their appointment so they are frequently surprised going to check out. This really should be changed so they know exactly what they will be paying BEFORE being seen. There is a required monthly meeting where you call in and listen to one of the CEOs discuss a topic for 30-45 minutes. A large majority of the calls seem self congratulatory and not addressing any topic in particular.