Pros
Management genuinely takes feedback seriously. Upper management actively fights for best outcome. Frontline workers support each other and are upfront with criticism and bring well-thought solutions. Amazing culture. Benefits exceed market standard by a lot. Everyone's an open book and feels safe bringing up their thoughts or ideas in any open forum. Product is solid with many acquisitions that bolster offering instead of distract. Enablement teams ensure you're always on the forefront and prepared for any conversation. Communication speed is quick and everyone is "on the same team" with no teams that I wouldn't trust with my life. Everyone here is ready and willing to help where they can, with the phrase "that's not my job" never being uttered.
Cons
Holiday policy is far below "market leader" status. Expect to work on Christmas Eve and Black Friday (although they changed the latter one week before it came to pass). Blackout period on any PTO during December (although they changed that three weeks before it came to pass). Note that the above is only for sales & CX, and may not be true for other departments. However, that's legitimately the only con, which is saying something quite positive about the organization!
