ZoomInfo reviews

3.8

74% would recommend to a friend

(2,183 total reviews)
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Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jun 4, 2021

Marketing/Product Team Member: I'm so happy to have gotten out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From a business perspective, it is a very successful company.

Cons

One of their slogan's is 'Hit Your Number'. This isn't only true for marketing to prospects, but it really is an internal moniker as well. As an employee here, you truly are just a number and you're nothing if you don't hit your number. I've never been in a more cold & unhuman-like environment in my life. There is no regard for you or your life outside of Zoominfo at all. Everyone is stressed and tired so no one has the energy to actually engage and establish a culture. ZoomInfo didn't really change their approach at all when COVID struck. Sure, we all worked remotely. But they didn't think of other ways & benefits that could help employees throughout this challenging, new-world. (I'm sure HR will say they introduced some new perks, but they were frivolous benefits and not properly communicated or adopted.) They actually pushed harder and demanded more. If you didn't keep up, they would fire you. After they fired someone, they didn't communicate it at all. People would just be gone and they'd act like nothing happened. It created this toxic and nerve-inducing environment that has everyone on edge. I worked there for 3+ years and grew in responsibilities and overachieved on my KPIs. Over the years, my manager promised me promotions and title changes. Quarter after quarter, nothing happened. "We just need to figure a few things out - it's coming soon." After I quit, they tried to counter and make things right. It was too late. The HR department has established clearer review cycles and developmental paths, but it is still ultra-confusing. They have merit, performance reviews & bonus structures that are all connected but also not connected at all? As a manager, I'd ask for clarity on these programs but HR would never give a clear-cut answer. It seemed like they were trying to keep it very confusing for people. I think it stems from the DO + ZI acquisition days where there were different pay structures & what not. Work life balance is extremely out of whack. I'd get an "urgent" request to meet on a Sunday. I'd meet for 2 hours and not even get a thank you or acknowledgement for joining on a non work day. It's a global company so essentially people are working 24/7 given time zone differences. There is no safeguards against this. I had Israeli counterparts working 18 hour days until 4AM. I felt so bad for them. I think all of these negatives stem from the fact that ZoomInfo is an organization lead by Sales Leaders. They are competitive and incentive-driven. While this leadership style works great for the Sales team, it doesn't translate to other teams. Sales is all about hustling and getting financially rewarded for that hustle. In sales, you can work an extra 3 hours to make 50 more calls which could lead to 2 more deals. That's not how non-sales teams work. Alright, it's time for me to get off my soapbox. But I've been dreaming of writing this review for years - that should tell you how terrible it was.

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ZoomInfo Response
4y
Thank you for your feedback. We regret that your experience with ZoomInfo did not leave you with more positive feelings, but we do appreciate your work and dedication over your tenure with us. When the COVID-19 pandemic began, we had no playbook for how to transition a completely in-office working culture to a completely remote operation. We did our best to keep our employees connected through open mic events, trivia nights, and educational events hosted by our Global Inclusion & Diversity Initiative network. We organized virtual yoga and pilates classes to help our employees stay active and balanced. We also implemented weekly update emails from HR to help keep our employees informed of initiatives and the most current company news, as well as solicit feedback on a regular basis. We sent these emails to increase transparency to our employees since we were navigating previously unchartered territory. Regarding our Talent Management process, we have recently made major strides to clarify the steps by switching to a new platform that simplifies goal setting. Our bonus structure and merit are both tied to quarterly goal achievement as outlined by the MBO (Management by Objective) process. The MBO process allows employees to set clear targets each quarter that align with our company objectives. Recently, we have rolled out company-wide training on holding effective meetings and asked employees to become more aware of differing time zones. With a significant portion of our organization based in Tel Aviv, Israel, it can be challenging to find a time to meet that is suitable across 11 time zones. We do appreciate your feedback on this topic and are actively trying to improve here. Thank you again for leaving your honest perspectives. We take these very seriously and will use this to get 1% better. - The ZoomInfo Employee Experience Team
1.0
Apr 24, 2021

If you’re a female and/or BIPOC..... run away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo doesn’t even deserve a single star. Nothing, and I can honestly say that this place has been by far the worst place I have ever worked for. And just for clarification, I left on my own free-will so this isn’t just another review from a bitter employee that got laid off. So read carefully and take this seriously because I don’t want you all to make the same mistakes I did.

Cons

All those Best Places to Work awards that ZoomInfo has? It was bought and paid for. Every employee I have interacted with has found this place to be, by far, the worst company they have ever worked for. The DEI culture at ZoomInfo is all a facade. They do it so that they can make themselves appear to look like they care and make themselves look like the other big tech companies that put an emphasis on DEI. Every meeting they’ve had, especially the most recent Allyship training, was an absolute joke. The employees create these trainings so that they can look good to management. I am a BIPOC female myself and I have never felt so secluded and alone. The promotions (supposedly done by seniority) were given to colleagues with less experience than me. They will take money over everything, including taking on racist clients (yes, clients who made jokes about how the BLM protests and making racist remarks about the AAPI community) even after it was brought up to MULTIPLE VPs at the company. I want to bring up one thing specifically, too. Those pictures of the employees on the banner, was the most racist thing I have ever experienced at this company. We all got a ping from HR asking some of us to be involved in an HR project (no context whatsoever) and asked us for our help. Didn’t know who was involved but blindly I said yes. I went down to the photo studio and saw that in line was every BIPOC, LGBTQIA+, and female at ZoomInfo. They were using us to make themselves look diverse. I was never so offended in my life. And that is just the tip of the iceberg. Breaks were never allowed (other than lunch) and forget about even calling out sick. They force you to find coverage for someone to take your place (which is completely illegal). They even started doing that with anything COVID related, they didn’t care how terrible the vaccine made you feel or if you were feeling symptoms, you had to work. Sometimes, it was just easier to come in, sick as a dog, than it was to call out sick. Other things that I experienced there was Upper Management always found a way to scare us and instill fear into each one of the employees. Threats of losing our jobs, forcing us to work 10-12 hour days, forcing us to be on the phone all-day, and the CEO sending a threatening letter to everyone at the company that they need to work as hard as they can or leave. The selfishness of this company is astounding. The c-level executives have hundreds of thousands, if not millions of stocks in the company. Right before we went public, only 50% of people got raises, most didn’t even get the standard raise of 2%. They also offered most employees very minimal (less than 100) stocks that vest over a few years. They are the greediest, most selfish people you could ever work for.

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ZoomInfo Response
5y
Thank you for taking the time to leave feedback. We regret that your experience at ZoomInfo was not positive, and we are saddened to hear that you did not enjoy the Allyship presentation – our GIDI (Global Inclusion & Diversity Initiative) representatives worked very hard on this presentation and we had excellent feedback from the organization. Diversity, Equity, and Inclusion is of the utmost importance to ZoomInfo and we take it extremely seriously; promoting inclusion and hiring diverse talent are both key components of how we are building a world class team. Our DE&I goals are reviewed at All Hands meetings, shareholder meetings, and board meetings. We are actively holding ourselves accountable, and our GIDI network is aiding us on that path. Regarding COVID protocol, we have rigorously adhered to all CDC standards and local guidelines, and continue to do so. We provide paid sick time off that we encourage employees to use if they are experiencing illness. We also prohibit anyone from entering our offices who is experiencing COVID symptoms. While our compensation structures are non-public information, we’re proud to share that our merit spend is 1.5 times the industry benchmark. We wish you the best in your future endeavors. – The ZoomInfo Employee Experience Team
3.0
Sep 23, 2021

Revenue at any cost

Recommend
CEO approval
Business Outlook

Pros

ZoomInfo is clearly going places. With the recent Insent, Chorus, Everstring, and Clickagy acquisitions there is no doubt ZI will continue to thrive financially. The earnings opportunities are real, for the right people. Pretty fun for the first year or two.

Cons

You are a number here, nothing more. This is a company that focuses on doing/saying anything to get the sale. Witnessed first hand celebrated tactics that a large % of people would find outright despicable. The this is very much a “well I got them to sign, let the AM/CSM deal with them now” type of place. Again many people may view this as a pro though. Mgmnt celebrating the fact someone closed a deal on their honeymoon or a day after their first child was born, and then using that as a “challenge/measuring stick” to everyone else tells you everything you need to know about the culture. The ironic part is they know this, they don’t care, it’s your typical SaaS meat grinder. Some people may consider this a pro again. (Insert rocket ship emoji, LFG, WYSIM...and every other bs sales slogan you can think of). If moral integrity is not a priority and you just want to make money, you will.

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ZoomInfo Response
4y
I appreciate you taking a moment to leave your honest feedback. I’m disappointed to hear that you’re unhappy at ZoomInfo, especially since it seems like you have been with us for several years. I wanted to respond to this review to clarify what I see as an important distinction. You’re right, we are a sales-focused culture and you bet we will celebrate a hard-won deal. But, when we tell stories like the ones you mentioned, we’re celebrating tenacity, creativity, and a no-quit attitude. I don’t expect my AE’s to interrupt their honeymoons, other important events, or hard-earned vacation to close a deal, but I do expect passion and grit. So when a salesperson has that in spades, we will always applaud them – because they’re human beings worth remembering and recognizing – never just a number. No one at ZoomInfo is just a number to me. I’d like to help in whatever way I can to make sure you don’t feel this way anymore. Having said that, I can’t address what I don’t know about. If you don’t feel comfortable bringing your concerns to me directly, please speak with your supervisor or anyone in the New Sales leadership team. We want to make this right. – Steven Bryerton, ZoomInfo SVP of Sales
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Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.