ZoomInfo reviews

3.8

74% would recommend to a friend

(2,183 total reviews)
avatar

Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
May 5, 2020

Good Product, Terrible Work Enviroment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The platform and product marketing are strong -There are many smart, kind people working here on the individual contributor level

Cons

The biggest problem with the company is the management. There is a review on this page called "Stay far, far away". Read it. This person describes every issue with ZoomInfo in more eloquent detail than I can provide. Notice that it is one of the only reviews without a management response and is marked as helpful more than any other post. This is because everything in the review is verifiably true, and all current and former employees know it. Only choose to work here if you are desperate.

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ZoomInfo Response
6y
Thank you for the positive feedback on our product and our employees. As for your working experience, it is unfortunate you felt this way, but we can assure all current and former employees that we always take feedback seriously and constantly work towards providing an exceptional working experience. We wish you well in your future endeavors.
1.0
May 8, 2020

True Colors

Recommend
CEO approval
Business Outlook

Pros

I've been with the company for about 4 years as a happy, very successful employee. Like any company, there have been bumps in the road but the positives outweighed any of the negatives. The product is best in class, people are wonderful, and the opportunity ahead made the grind worthwhile.

Cons

All of this changed with COVID-19. ZoomInfo's true colors came through and no matter who you are at the company, how well you've done, or what you may be dealing with on a personal levels... does not matter. In fact, I don't think they even see you as a person at this point. Life outside of work? Is that a thing? You are expected to work 10+ hours a day. The day begins with getting bombarded on every deal and hammered that we are not doing enough. "Slow day. Need to do more. Get business now. We are behind. Do more. You will be working weekends if we don't hit our number. Don't get coffee. Start work now. You are disappointing the business." Sounds like a great way to start the day. Right? As a very motivated individual... threats are the worst way to motivate a sales team. I've gone back and forth on writing this review for a couple of months since my experience for the past 4 years has been positive. However, people need to know that when it comes down to it, you are just a number and your mental health or who you are as a person, does not matter to them. This is already a very challenging time for everyone and how they are treating their employees is detrimental to our mental health.

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ZoomInfo Response
6y
Throughout this pandemic, we understand circumstances have become increasingly stressful, but we believe ZoomInfo has stayed focused on employee well being. ZoomInfo has remained diligent in increasing communication, employee safety, and mental health support throughout the stay at home order and has also received extremely positive feedback from an internal employee survey related to the handling of COVID-19. Given that you are a current employee, we hope that you will consider reaching out to HR so we can get additional details and attempt to improve your overall employee experience.
1.0
Feb 26, 2021

Avoid if you value mental health

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck if you need one. There are some great, smart people here, and my direct management team was excellent. The product is top shelf.

Cons

ZoomInfo is a boiler room that uses fear and intimidation over engagement and inspiration to motivate their employees. As other reviewers mentioned, there was a layoff at the beginning of the pandemic to set the tone for everyone that nothing is more important than work, and the company does not care what else is going on in the world. Employees are stressed out and the feedback internally is the company is “tone deaf”. Revenue and stock price are all that matters at ZoomInfo. If you aren’t willing to sacrifice work/life balance you don’t belong here. For example, the company will advertise “unlimited vacation”, which sounds great. Then you get in the door and learn that the first and last week of every month are “blackout periods” where you can’t take time off, so there goes half the year. If you don’t hit your numbers every month, get ready to be put on plan; so really, don’t even think about taking time off. Not to mention that everyone there is overworked to begin with, so if you do take time off there is a guilt factor that someone else, who is already stretched beyond bandwidth, has to cover for you. Another example is the obnoxious, unproductive 8am “stand up” calls they insist upon, that serve no function other than to get you in front of your computer. You have kids homeschooling because of the pandemic and you need to make sure they’re off and running? Too bad. Get to work, slacker. Compassion is for losers. Don’t be fooled by the cut-and-paste employer responses on all these negative posts saying how they care about improving employee engagement and prompting reviewers to email them at a general mailbox. The company breeds a culture of stress and fear so why would anyone send a critical email to a general mailbox? Should they just make the subject line “fire me”? Besides, these issues are not new – the negative reviews all say the same thing and stretch back over a year – read them all, you’ll see a theme. Clearly, these are not issues the company is willing or able to correct.

Viewing 10 - 12 of 2,183 Reviews

Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.