ZoomInfo reviews

3.8

73% would recommend to a friend

(2,185 total reviews)
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Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Apr 25, 2019
Recommend
CEO approval
Business Outlook

Pros

It’s a brand new office — free snacks and cold brew; there’s a gym with showers, Pilates and a HIIT class a couple times a week; “wellness” and mother’s rooms and TONS of conference/collaboration rooms. The facilities is beautiful and easy to get to off I-95. I never had trouble getting to the old office, or the current office. They’re flexible about working from home — there are people who work completely remotely, people that work 2-3 days at home, and people that work solely in the office. This mostly depends on your manager, but the completely is relaxed about it as a whole. They also are flexible about when you’re in the office. Again, depends on your manager but I’ve seen people come in at 10/11am and as long as they work 8 hours a day, they’re fine. The people here are fantastic. I’ve made some long last friendships here, and genuinely enjoy almost everyone I work with.

Cons

Benefits changing — we got an awesome 401K match in January (when executives were privately working on the acquisition) and then had it quickly downgraded when we were acquired. If you had stock in the company, you got what was already vested and then the rest would be paid out over the course of the next 2 years. I’m not sure if that’s standard, but it definitely makes people feel like they HAVE to stay which definitely lowers morale. Everything seems to be focused on going public next year, which is great because more things are getting done by the book and being documented well but there’s just change after change after change, with not a lot of directive. There’s a lot of animosity between each department. Sales doesn’t like finance. Finance doesn’t like engineering. Marketing doesn’t like anyone. We’re one company. We’re all here for the same reason, we all have the same goal. That leads to communication — there is none. No one has any idea what’s going on. It’s not just interdepartmental, NO ONE has any idea what’s going on, until after the fact. Managers (in all departments) need to do a better job of addressing changes and concerns, before and as they happen.

2.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good place to start your career and make a name for yourself. DO has grown tremendously in a short period of time, but is still small enough that with hard work, you can advance much more quickly than at a larger company. - Solid product that you can support and sell with genuine confidence and pride. - Successful company with a proven foundation and likely positive future. - Organized and process-driven; lots of good sales enablement tools

Cons

- PTO and other benefits are not competitive with industry standards, including among other non-Silicon Valley backed startups. - Sales leadership is often unprofessional, even to clients. Speaking to a client who was unhappy with their current agreement following the RainKing acquisition, a manager used profanity and said "too bad, should have gone with us to begin with" (paraphrasing and not including the original language). That type of attitude/behavior wasn't an isolated incident. - The cronyism among upper management seems borderline incestuous and is pretty weird if you're on the outside looking in. If you overlap the org chart, Henry's family tree, and Henry's top 8 MySpace friends from college, it would look like a classic Venn diagram. - Work/life balance is poor, but it goes beyond that (see above) since it seems you have to not only work long hours to get ahead (normal in sales), but spend a lot of time outside of work with co-workers. Would upper management feel differently about this if they weren't working with their closest friends and family members? - Totally medieval WFH policies. - Much of the research team seems unhappy and resentful of other departments. - Definitely not the only company to do this, but the overly positive Glassdoor reviews always ring false.

3.0
Feb 29, 2024
Recommend
CEO approval
Business Outlook

Pros

-Established name (good and bad since most companies know about ZI but have been harassed by 50 different reps) - Average base pay. Commission can be decent if they don't change it through the quarter.

Cons

-Unlimited PTO. It's "encouraged" to take days off, but when you ask most managers will act like it's an issue and ask for a reason. - Favoritism is pretty rampant. Blatant fraudulent activity that is praised by managers, because it helps them get their bonus. If you bring it up or ask about certain sets you'll likely get interrogated yourself or PiP'd. - Seem to be a disconnect between upper and mid management as books of business would change with little notice and quota would remain the same. - Be a top performer or a middle of the pack performer.. doesn't really matter. Buddy up to a manager that is okay bending the rules and make some money.

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ZoomInfo Response
2y
Thanks for spending the time to leave a review. We wanted to clarify our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. Employees need to get approved for OT ahead of time since any time worked needs to be clocked. And by providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. Also, we've lowered dial quotas twice now to make sure our dial quotas aren't unrealistic. About the perception of favoritism, all decisions are based on merit, experience, adding to the culture, competence, and work ethic here. They're here because they've got the grit, the attitude, the skills, and the smarts, and they add something to the culture we care about. They keep their job because they perform and are good team members to others. We are certainly a phone-centric sales development team but by no means do we train our team to use dishonest sales tactics. That is not condoned. Thanks again for chiming in and we wish you the best of luck in your next career endeavor!
Viewing 94 - 96 of 2,185 Reviews

Glassdoor has 2,233 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.