ZoomInfo reviews

3.8

73% would recommend to a friend

(2,190 total reviews)
avatar

Henry Schuck

77% approve of CEO

64% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jan 11, 2026

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Fast-paced environment that keeps the work interesting and pushes you to grow quickly Strong, knowledgeable teams that make collaboration productive Clear impact — you can see how your work affects customers and the business Solid opportunities to take ownership and lead projects Competitive culture that motivates you to perform at a high level

Cons

The pace can be intense and not everyone enjoys the constant pressure Priorities can shift quickly, which can be frustrating if you like long-term stability Some processes feel heavier than they need to be Work-life balance can swing depending on team and season High expectations across the board — not a great fit if you prefer a laid-back environment

avatar
ZoomInfo Response
5mo
Thank you for taking the time to share your experience as a long tenured engineer. We are happy you feel the fast pace, strong teams, and ownership opportunities are helping you grow and see clear impact. We also hear your feedback about shifting priorities, process weight, and work life balance. We are continually refining how we plan and operate so teams can move quickly while staying focused and sustainable over time. – Filip Popovic, ZoomInfo CTO
1.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The Colleagues: The only redeeming quality of this place is the people working in the trenches. My peers were incredible, smart, and genuinely willing to help each other survive the day-to-day. "Opportunity": Technically, there is a massive amount of opportunity to improve things here, simply because almost everything is broken.

Cons

Toxic Leadership & "Yes Men": The senior leadership team seems more interested in fighting amongst themselves to become the CEO’s favorite than actually running a sustainable business. To make matters worse, the core staff surrounding them is 90% "yes men"—hand-picked specifically because they will never say no. The "HiPPO" Culture (Highest Paid Person's Opinion): Logic, data, and customer feedback do not matter here. Title wins every debate. Because no one actually talks to customers to find out what they want, we operate entirely on the whims of senior leadership. ** stifled Innovation:** If an idea doesn’t come from the CEO or his inner circle, you aren’t allowed to fix it—even if it’s obviously broken. Strategy via Whiplash: We are constantly tasked with building, marketing, or selling "crazy ideas" that pivot 20 times during the process. There is no stability. Zero Retrospectives: We never look back. We launch projects based on gut feelings, and we never analyze if they actually worked. We just move immediately to the next chaotic initiative. Delusional AI Expectations: Leadership throws the acronym "AI" around without actually understanding how the technology works. They assume it is magic and demand it function according to their imagination rather than technical reality. Massive Burnout: The expectation to execute these constantly changing, unrealistic projects "overnight" is crushing. The burnout across teams is palpable. Summary: This was, without exaggeration, the worst job of my life.

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The earning potential at ZoomInfo is real. Working here has changed my life. Quotas and commission plans have always been favorable. It is a sales focused organization. I do feel that ZoomInfo always tries to do the right thing and make positive changes, though it does sometimes take time given the size of the org. There are a lot of super smart and talented people here. The product is great and there is true PMF and inbound interest. There is room to grow here, internal promotions and lateral moves across the org are well supported. Excellent leadership from the CEO.

Cons

There are some unhealthy cultures in pockets of teams here, specifically around work life balance and PTO. Health insurance recently changed from BCBS to United, which creates a lot of denied claim issues and hassle.

Viewing 133 - 135 of 2,190 Reviews

Glassdoor has 2,238 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.