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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,216 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      63% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Senior management

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,216 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Jun 25, 2021

      Feels good to work for the best

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Upward Mobility: Truly unlimited. Those who work hard, take good care of their customers, and hit their metrics get promoted all the time into new teams, leadership roles, and new roles that haven't even been dreamed up yet for those who are techier/more creative. Culture: I have been remote for most of my time working here, and feel close with people I've never met in person thanks to our Slack conversations, generally collaborative nature, our smaller Slack groups (lots of DEA-focused groups as well as random interest groups #garden_zoomies - I see you.), and all the virtual events our team runs. Pay: Way better than I knew was possible. There are CSMs who make six figures. Never Boring: We're growing, acquiring, and evolving every day. If you feel the need for sameness and extreme consistency, don't apply, but if you're at all energized by newness and opportunity, you will absolutely thrive here. Best-in-Class: I've worked for a lot of second tier companies, and it feels like you're always having to spin objections. I love that I can dive into a call with a new customer and have my clients already love the platform because our reputation precedes us and our platform is user friendly.

      Cons

      We're a newly public company in SaaS who is positioned to continue a string of acquisitions, so processes and tools are always changing, and the workload isn't light. Management cares about these things and is actively working to hire so that we can lighten workloads, and we have an incredible enablement team internally who holds regular (multiple a week) training sessions on new tools and best practices. As much as tech can be overwhelming, we're still set up for success thanks to people like Karen Taylor. With a bit of a heavy workload, I would say my weeks still generally average at 45 hours, and it's very engaging work, so it's not bad comparatively.

      avatar
      ZoomInfo Response
      4y
      Thank you for taking the time to share your feedback on what it’s like to work at ZoomInfo. We pride ourselves on our culture, and how it helps to benefit our employees and customers through our rapid growth, internal mobility, and excellent products and customer service. ZoomInfo is a company filled with hard-working colleagues and is actively hiring to help lighten their workloads. We also seek out the best in management to ensure our culture and business continue to thrive. We understand that the best way to serve our customers is to empower our employees; we’re happy to hear that your experience reflected that. If you would like to provide additional feedback or suggestions, please send them to hrfeedback@zoominfo.com. – The ZoomInfo Employee Experience Team
      4.0
      Jun 25, 2021

      Amazing people, leadership, and culture - heavy workload

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I genuinely believe I work for the best company I could've found. There are so many intelligent people all striving to be their best -- it's an awesome environment to be in. This company is inclusive, takes care to allow for all kinds of perspectives, and is genuinely supportive. I trust my coworkers with things I don't tell my only family in some respects. I am also immensely proud of the company's leadership. Every decision made at the top is done with a 5-, 10-, and 20-year mission in mind. It's exhilarating to see new acquisitions and team growth to support the things we want to see happen in the short-term and long-term. I am encouraged to be myself, to be vulnerable, and to come to work with the goal of bettering my coworkers and peers. It's a ton of fun, and I am very happy.

      Cons

      There is a disconnect between those that are responsible for making high-level strategy decisions for internal process and those that manage teams directly. We are often left with a lot of work and no one else who can do it, which means we're left with the choice to work 10-hour days, ignore customers, or pass the buck to someone else. We are improving, absolutely, but we've lost a lot of good people on teams who couldn't handle the workload and the pressure to perform. We're keeping people who can handle immense amounts of negative pressure and not get beaten down, and we seem to be prioritizing emotional stamina over aptitude/intelligence.

      5.0
      Jun 24, 2021

      Work hard make money

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Commission structure is excellent on outbound. Zoominfo is the easiest thing to sell.

      Cons

      Nobody takes vacations longer than 2 business days

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      ReviewsZoomInfo reviews

      Glassdoor has 2,264 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.