Zscaler reviews

- Top heavy, more “sayers” than “doers”. Very “VP” friendly, but ICs are running on razor thin teams, while more and more “leadership” is brought into to guide the ship (from the ivory tower). - Political, legacy team members can talk their way out of situations, and shirk responsibility. Very toxic and many back door conversations, where decisions and outcomes are deduced.

The primary challenge Zscaler faces today stems from ineffective leadership and management practices. Over time, teams that were once highly engaged, energetic, and aligned around innovative work have become increasingly demoralized and disconnected. Leadership has minimized the strategic importance of Customer Success and Professional Services, at times characterizing these functions as liabilities rather than essential drivers of customer value and retention. This mindset is reflected in the reduced inclusion of these teams in company-wide events such as SKO or regional meetings—engagements that have been repeatedly promised but not delivered for several years. Work–life balance has deteriorated significantly. Expectations are often unrealistic, workloads continue to increase, and there is little regard for employee well-being. This environment has made it increasingly difficult for teams to sustain performance without burnout. Compounding this, there is no sense of job stability; even employees on maternity leave have been included in layoffs, reinforcing the perception that the company does not prioritize supporting employees during critical life events. Morale is at a historic low, driven by limited leadership support, lack of strategic clarity, and the burden of resolving issues caused by third-party implementation partners. Professional Services teams are frequently tasked with remediating customer-facing problems created externally, which further erodes trust and strains internal resources. Ultimately, Zscaler is struggling because decision-making authority rests with leaders who are disconnected from the day-to-day work and challenges of the teams supporting customers. Without a shift in leadership approach and culture, attrition will likely continue through both voluntary departures and ongoing rounds of layoffs conducted with little transparency. The work environment has become increasingly unpredictable, and employees often feel uncertain about their long-term standing within the organization. This instability has prompted many to focus on pursuing opportunities elsewhere rather than investing in long-term growth within the company.