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      arrivia

      Engaged Employer

      arrivia reviews

      3.5

      60% would recommend to a friend

      (846 total reviews)
      avatar

      Mike Nelson

      64% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      arrivia has an employee rating of 3.5 out of 5 stars, based on 846 company reviews on Glassdoor which indicates that most employees have a good working experience there. The arrivia employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      846 reviews
      2.0
      Aug 14, 2017

      Was a great company (key word WAS)

      Bilingual account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great. They dont micro manage.

      Cons

      Compensation has declined significantly. Also leads are scarce.

      avatar
      arrivia Response
      8y
      We appreciate the time you have taken to leave us your review. We are happy to hear that you enjoy working with your co-workers. We pride ourselves on hiring the top talent. We are sorry to hear that you believe your compensation has decreased. Our compensation plans are very competitive, and we encourage you to speak with your supervisor more if you believe you are not being compensated fairly.
      1.0
      May 9, 2017

      Call Center

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I don't have one pro for this company

      Cons

      Worst company. No connection with the real world. They take your money and don't care about the customer. I tried to help a customer and was told the sale is already done, move on.

      avatar
      arrivia Response
      9y
      We appreciate the time you have take to leave us your review and feedback, however we are sorry to hear that you are not receiving the experience you were hoping for with us. We have many outlets, including our VOICE platform, that we encourage all of our team members to utilize if they have any comments, concerns, questions or anything that comes to mind. We would like to encourage you to send us an email at voiceideas@iceenterprise.com so that we can learn more about the opportunities where we might be able to improve.
      2.0
      Dec 13, 2016

      Account manager

      Inside sales/account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The majority of people that you come in contact with here are genuinely good people. Good spiffs to agents even if the person cancels. The company has made lots and lots of money over the last 17 years.

      Cons

      You work hard to sale the customers and that's the beginning of a nightmare. Every agent that speaks to them after the initial purchase is trying to upsell them on something instead of servicing them. Which leads to frustrated members and a high cancel percentage which takes away from the monthly bonus you try to obtain to make extra money. The fulfilment on the programs is very unreliable and minimal.

      avatar
      arrivia Response
      9y
      Thank you for taking the time to leave us your review. We are so glad to hear that you enjoy who you work with. Our goal is to attract and hire the best employees we can. We also pride ourselves on our ability to offer incentives for a job well done such as our spiff program. However, we are sorry to hear that you feel your experience has been frustrating in your position with us. Our goal is to make sure every employee is happy during their time with us, and would like to see how we can remedy your situation. If there is a suggestion that could be implemented, please email us at voiceideas@iceenterprise.com. We also want to encourage you to reach out to your supervisor to discuss.
      Viewing 61 - 63 of 846 Reviews
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      Reviewsarrivia reviews

      Glassdoor has 922 arrivia reviews submitted anonymously by arrivia employees. Read employee reviews and ratings on Glassdoor to decide if arrivia is right for you.