Pros
One of my main concerns about working with a large company is whether or not they care about how happy you are working there. Engagement is a key concern, and I see management trying earnestly to improve. They have frequent agent appreciation days ( ice cream days... snack days... games and more treats! )
Cons
But.... pay-wise it's hard to argue that we're not getting paid as well as other companies with same positions. Tried applying to a different department but there seems to be budget issues so apparently external applicants are favored over internal ones so they can get paid less... I don't know, this is the word in the office so I don't know how true it is. It IS discouraging when you know you can do a good job but don't at least get an interview...
