commercetools reviews

2.6

29% would recommend to a friend

(17 total reviews)
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Doug McNary

14% approve of CEO

24% positive business outlook

Reviews by job title

17 reviews

Reviews about "Compensation"

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3.0
Mar 6, 2025

ct BDR pay

Recommend
CEO approval
Business Outlook

Pros

Decent pay and people are great

Cons

Hard to move up and unstable

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commercetools Response
1y
Thank you for sharing your experience! We’re really glad to hear you value the team and compensation structure. We also know that being a BDR at commercetools can be challenging, but it’s also a role that has launched many careers here! We’ve seen BDRs move into sales, marketing, partnerships, and other areas of the business, and we want to keep creating more opportunities for internal growth. We also recognize that working in a fast-growing company comes with change, and that can sometimes feel uncertain. Your feedback is important in helping us make sure everyone feels supported and connected throughout those changes. One of the best ways to shape your career here is by working with your manager on a growth plan that aligns with your goals, highlights areas you want to develop, and identifies the support we can provide to help you get there. We’re invested in your growth, whether that’s through our learning management system, 360 Learning, which gives you access to training and development courses, or through a personal development budget to support your individual learning goals. We also offer online programs like Coursera and Babbel, a mentorship program to connect you with experienced colleagues, and HERizon, which supports women in leadership. For those looking to step into management, ctLEAD helps develop leadership skills and prepares you for greater responsibilities. If you have any questions about these programs or want to explore more ways to grow at commercetools, your team’s business partner is always a great resource. We appreciate you being part of the team and sharing your perspective!
1.0
Dec 13, 2024

Engineer

Recommend
CEO approval
Business Outlook

Pros

They send salary regurarily until you are in the game.

Cons

No concept from higher level decision makers, always changing priorities. No clarity, and no transparency and especially they don't treat their employees nicely. Overtime is expected and not compensated with anything.

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commercetools Response
1y
Thank you for sharing your feedback — it’s valuable to us as we continue to build on strengthening our culture as scale. To clarify, our annual business priorities are set and communicated between Q4 and Q1. It did not change in 2024. However, much like the flexibility we offer our customers to adapt to changing markets, evolving customer needs, and their own growth, we also pivot in how we achieve those goals to make sure that we’re staying competitive and aligned with the needs of our business. On transparency, we make it a priority to share the full picture — the good, the bad, and even the ugly — through monthly updates on our financials, products, and operations. Beyond simply communicating these updates, we’re committed to creating opportunities for employees to share their questions, concerns, and feedback. Whether it’s through our monthly All Hands AMAs, bi-weekly anonymous surveys, or other channels, your voice matters in shaping how we move forward. In fact, we’ve made several adaptations to how we communicate our updates based on commercetooler’s feedback. Ultimately, we’re sorry to hear that your experience didn’t reflect the flexibility and transparency we aim for. Your feedback helps us understand where we can do better, and we appreciate you taking the time to share it. We wish you the very best in your next chapter.
2.0
Aug 20, 2024
Recommend
CEO approval
Business Outlook

Pros

It’s a good place to work, with many amazing, respectful, and knowledgeable people. Many envision staying their entire careers because the environment is quite positive, but there's a catch.

Cons

There is a lack of accountability for managers, and this directly influences the company culture, an opinion shared by many. In my case, a sudden change in team management completely altered my experience, despite consistently delivering strong outcomes. I believe the new manager had a personal issue with me. My goal was always to perform well and maintain autonomy in my work, but when this manager took over, every detail was micromanaged. I no longer had the space to make decisions or think independently, as everything had to align with their vision, which was often flawed. I strongly feel the tension was personal rather than job-related. I reached out to upper management for support, but there was no avenue for resolution. Despite my history of positive performance reviews, I was left to handle the situation alone. This ultimately led to my decision to leave. At commercetools, I encountered the worst manager of my career, which is particularly disappointing given my experience working with many skilled, qualified, and authentic leaders in the past. In conversations with former colleagues, several shared similar experiences with this manager, reinforcing my belief that the issue was not unique to me.

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commercetools Response
1y
Thank you for taking the time to share your experience. We’re glad to hear that you found our environment positive and had the chance to work alongside many respectful and knowledgeable colleagues. However, we’re truly sorry to learn that your experience was negatively impacted by a management issue, especially after such a long tenure with us. Your feedback about the lack of accountability for managers is something we take seriously. It’s especially concerning that you felt unsupported when reaching out for help. We understand how frustrating it must have been to feel micromanaged after consistently delivering strong results, and we regret that this situation wasn’t properly addressed. Everyone deserves to feel empowered in their role, and we sincerely apologize for the personal and professional challenges you faced. We’d like to hear more details about your experience with your manager so that we can investigate and address head on, would you feel comfortable anonymously sharing more here?: https://docs.google.com/forms/d/e/1FAIpQLSccEMSB-pWRZA5wL3IyvB-JY8bnyAi2RxJ9HqMpnq7EcKX2wg/viewform We’re sorry to see that your time with us ended on this note, but we wish you all the best in your future endeavors. Thank you again for your contributions and for providing such thoughtful feedback.
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