Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work / life balance" ((in 31 reviews)); "Great teams to work with across the board" ((in 15 reviews)); "good work environment and people" ((in 14 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

4.0

Oct 4, 2019

Good place to work

Product engineer i

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance, good guidance from Managers, promotes technical growth

Cons

Not extensively using updated technologies

3.0

Oct 1, 2019

Neutral Company

Tech support

Recommend

CEO approval

Business Outlook

Pros

Healthy and Friendly atmosphere, Superb management and co-operative Seniors

Cons

1. In comparison to other offices in Silicon Valley and the Bay Area, eGain lacks modern and creative workspaces 2. Feels difficult to get management to think about new ideas and try new approaches, so sometimes it feels like we have fallen behind in the fast-paced technology industry 3. There can be a lot of disorganization among upper management 4. Internal education on product and company needs improvement; many employees can't explain or summarize what the company does in a short and easy 2-3 sentences. 5. Growth opportunities seem limited

5.0

Oct 1, 2019

Great Place

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Very knowledgeable team, helpful. Friendly environment

Cons

Upper Management lacks direction. Don't have a clear vision

Viewing 310 - 312 of 533 Reviews

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Go-to-Market Leader, Government Sector

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AI Knowledge Product Architect

Analyst I, Solution Success

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