eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
4.0
Sep 28, 2008
Recommend
CEO approval
Business Outlook

Pros

I have had interesting projects where I have made a difference because we're not too big. I really like that I have easy access to Sr. Management and can get quick access to them. We have frequent team meetings which helps drives the projects. All the engineers in the US are at Headquarters, so it is great to be able to quickly walk over to whoever I need to speak to.

Cons

In the past Middle Manangement has been thin but this has just been corrected, so going forward, should be pretty good. There's a chunk of the team who are in India and they are much slower to respond and the time difference means that there are often some late night calls. There's been turnover, but then again, what company that has a team in India hasn't.

Viewing 532 - 532 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.