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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      3.0
      Aug 21, 2019

      QA

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best work life balance. Not hectic.

      Cons

      Appraisal is not given on time

      4.0
      Aug 15, 2019

      Positive, improving culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. There are some great people in the company, everyone is quite friendly 2. It's nice to see a good mix of older folks and younger eager faces in the company 3. There is catered lunch every Friday as well as fun company-wide events hosted around holiday dates 4. Because the company is more small-mid sized, it's easy to meet people across teams and even from other offices 5. Good work-life balance 6. Pretty good benefits (401k match). -- As an overall, the company is moving in a positive direction. They are working on improving culture for their employees. The product is promising and powerful.

      Cons

      1. In comparison to other offices in Silicon Valley and the Bay Area, eGain lacks modern and creative workspaces 2. Feels difficult to get management to think about new ideas and try new approaches, so sometimes it feels like we have fallen behind in the fast-paced technology industry 3. There can be a lot of disorganization among upper management 4. Internal education on product and company needs improvement; many employees can't explain or summarize what the company does in a short and easy 2-3 sentences. 5. Growth opportunities seem limited

      5.0
      Aug 15, 2019

      Great work life Balance with career advancement

      Qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Till today, it has been a good time with Egain. What I find here which can be beneficial to u 1.Work life balance 2.supportive team and manager 3.Good chances of career advancement 4.Flexible office hours 5.Gud hike compared to other MNCs

      Cons

      As every company has, Egain can also improve in some areas 1. Some constraint in using your creativity 2. Can work from home only in case of emergency only, not by choice. 3. Have to work on urself to upgrade skills. Company is not that much active/helpful to do that.

      Viewing 319 - 321 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.