eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
1.0
Jul 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Good visionary CEO. Company is doing good in business.

Cons

Average management team. Old product development technologies. Average process and practices. Old timers with limited skills and knowledge from US office control the India teams. They are valued more then new employees. Poor salary structure. Average culture and work environment. India leadership was good but many good people in Pune and Noida office have left the organization in last 1-2 years. (Use linkedIn ?) Unskilled incompatible people are at important positions. Favoritism is prevalent. Growth is limited.

2.0
Aug 19, 2012

Culture Clash

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good products, good for R&D and engineering.

Cons

No visibility into the closed ranks of the top execs. They applaud mediocrity in all areas but software development and it's reflected in the below-market salary levels. There is no flexibility if you're in the head office, but no one really bothers you if you're remote. The corporate culture is really awful and very bad office politics and even worse seating assignments.

Viewing 319 - 321 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.