eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
3.0
Oct 7, 2015

Disconnected organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The companies technology is best in class. Many of the people you will work with are very respectful and team oriented. Significant opportunity to make an impact in the industry.

Cons

I titled this review as disconnected organization because each department functions in a vacuum. The internal teams are not in synch because of the fear of leadership. The leadership is schizophrenic in their direction and driven by quarterly numbers. I would say there are many good employees but very few 'A' players. Unfortunately, those few 'A' players are not elevated into key leadership positions. Promotions are given based on relationship (often family). Marketing should be called analyst relations, because that is there only capability. This is by far the most significant area impacting growth. Many marketing employees are constantly searching for a way out. Need to completely start over.

1.0
Jan 13, 2013

Interesting Product, Underwhelming Executive Team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great People, Flexible, Smart product, clean nice office appearance, cross- team cooperation, extraordiarily small group of talented people working hard to making the company successfull.

Cons

loyalty of longtimers is valued over competence, executive team's bias toward longtimers impede's company's progress and growth, inability of executive team to listen to differing views works to the detriment of the company, there is no room for any new thinking, inequitable employee evaluation process. Nepotism is out of control.

Viewing 31 - 33 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.