eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
4.0
Apr 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice environment. Good to learn new things

Cons

Need to improve management. Nothing apart from that

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eGain Response
2y
Thank you for sharing about your experience working at eGain! We appreciate and value your feedback as a current employee and are pleased that the environment is conducive to your success. Development opportunities within the organization is an important aspect in the overall growth of our employees. We appreciate your feedback about the management team. eGain is continuously evolving and this feedback is beneficial to the betterment of the company. Thank you for your commitment to eGain!
5.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunities People Growth Learning Salary

Cons

Not many, but there are areas in management one could look to improve, overall very supportive culture

avatar
eGain Response
2y
Thank you for taking the opportunity to share about your current experience working at eGain! We value a positive work-life balance and culture and it is evident that this value has been extended to your daily work experience. The learning and career development of our employees is an important aspect of the Company's values, so we are pleased to know that the systems in place are lending to your success. Thank you for your feedback about the areas our management team can improve in. Our goal is for all employees to feel supported by the Company and leadership team and we hope to continue to grow in this area. We wish you continued success in your career with us!
3.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay to the penny when you land a contract

Cons

Processes need improving. Not much of a Partner strategy given they are an OEM

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eGain Response
2y
Thank you for taking the opportunity to provide feedback about your experience at eGain. We hope you felt supported during your tenure and were provide the opportunity to grow in your career. It is great to hear that you felt properly compensated for all your hard work. Thank you for the feedback regarding the processes and strategies in the role. At eGain, we strive for continuous growth and this feedback encourages us to keep pushing forward. Thank you for all your hard work and dedication and we wish you the best!
Viewing 358 - 360 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.