eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
2.0
Feb 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Incentives structure is good and they pay you well

Cons

Hire and fire policies are there .

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eGain Response
2y
Thank you for taking the time to share your feedback about your current experience at eGain. We appreciate your feedback about the salary appraisal process and incentive structure. It is always our goal to ensure that our employees are valued in their work and your input will allow us to continue to shape our policies. It is unfortunate to read the mention of the "hire and fire" policy, as we never want our current or future employees to feel undervalued. We encourage you to continue to share your feedback with your local HR and thank you for all your contributions!
4.0
Feb 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice work culture. Supportive team

Cons

Too rigid. No flexibility Not much

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eGain Response
2y
Thank you for taking the opportunity to share about your time at eGain! We value a positive work-life balance and culture and it is evident that that value had been extended to your daily work experience. The support of our employees provided by the leadership team is of great importance and a trait that we strive for all to receive. Thank you for sharing your feedback about our work environment and flexibility. We never want our employees to feel overworked or without the opportunity to grow. We thank you for your dedication to the company and wish you the best of luck in your future endeavors.
4.0
Jan 29, 2024

Great company

Recommend
CEO approval
Business Outlook

Pros

fantastic company, great staff in the UK and very keen to develop talent.

Cons

Some outdated tech which could do with improvement.

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eGain Response
2y
Thank you for sharing about your experience while working at eGain! We appreciate knowing that your colleagues and the leadership team provided for a successful experience and development opportunities. We are committed to supporting our employees in the full employment life-cycle. Thank you for the feedback regarding the technology used. The technology industry is ever-changing and we hope to continue to evolve with it. Thank you for your dedication to the company and best of luck in your future endeavors!
Viewing 364 - 366 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.