Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 30 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 17 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 18 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.4

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

5.0

Dec 2, 2023

Good for freshers

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

Supporting Staff Work Life Balance

Cons

You have to upgrade yourself

eGain Response

2y

Thank you for sharing about your current experience with eGain! We hope you have had the opportunity to grow with us these last four years. We are committed to a positive work-life balance and the support of our employees and staff is beneficial to this success. As you continue to grow in your career with us, we encourage you to continue to share your feedback with your local HR team.

3.0

Sep 13, 2023

Hire & Fire

Sales director

Recommend

CEO approval

Business Outlook

Pros

Good Product & Market fit. No Strategy in local markets

Cons

Weak UK Management. Hire & fire policy.

eGain Response

2y

Thank you for your review and we appreciate you taking the time to share your experiences. We are pleased that you enjoyed working with our product. It's disappointing to know that you did not feel supported by management and we are sorry to hear that you've experienced this. We want all of our employees to feel valued and supported by eGain leadership, so know that your feedback is heard and will be addressed. Thank you for your dedication to the company during your tenure and we wish you best of luck in your future endeavors.

4.0

Sep 2, 2023

comapny

Qa engineer

Recommend

CEO approval

Business Outlook

Pros

fresher i visited this company

Cons

no cons till yet i found

eGain Response

2y

Thanks for taking the time to leave a review. We are excited to have you onboard and contribute to the success of the company! As you embark on your journey, we encourage you to continue to share feedback with your team and local HR personnel so that we can continue to improve. Thanks for all your contributions and we look forward to seeing your success!

Viewing 370 - 372 of 533 Reviews

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Good for freshers

Hire & Fire

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