Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 30 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 17 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 18 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

5.0

Aug 21, 2023

Good work culture and smooth hours.

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

Smooth work hours, people were very co-operative and good.

Cons

Salary was a bit less but good for a fresher and mid-experienced.

eGain Response

2y

Thank you for taking a moment to share about your experience at eGain! We are pleased that you enjoyed working alongside your colleagues and that the flexible work hours promoted a positive work-life balance. Thank you for sharing your input about the salary structure, as we always aim to ensure our employees are well-compensated. Your feedback is greatly appreciated. Best of luck in your future endeavors!

4.0

Jul 2, 2023

About Company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Very Good company. Supportive people

Cons

No time to learn. You should know specific things while joining

eGain Response

2y

Thank you for taking the opportunity to share your feedback with us! At eGain, we hope that our employees are always supported by their peers and leadership team. We strive for continuous learning advancement for all and take your feedback seriously. We encourage you to continue sharing your experience with your leadership and local HR team and wish you continued success in your future with us!

3.0

May 24, 2023

Good Company to start the career

Senior executive

Recommend

CEO approval

Business Outlook

Pros

Ample opportunity to learn and grow

Cons

Nothing as such, they should focus on timely appraisal

eGain Response

3y

Thank you for taking the time to share a review with us. We are pleased to see that your tenure with the company has provided you with a multitude of opportunities to learn and grow. The continued success of our employees is important to us. Thank you for sharing your feedback on the pay review and salary cycle. We wish you continued success with the company.

Viewing 373 - 375 of 533 Reviews

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Senior Marketing Operations Analyst

Analyst I, Solution Success

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Business Development Representative

eGain

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Good work culture and smooth hours.

About Company

Good Company to start the career

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