Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 30 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 17 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 18 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.4

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

5.0

Oct 20, 2022

Great place to work

Technical writer

Recommend

CEO approval

Business Outlook

Pros

Employee Friendly Good work and life balance Supportive, Encouraging

Cons

None found so far. No Cons

eGain Response

3y

Thank you for sharing about your current experience! We are delighted that you are enjoying your experience at eGain and feel supported by your peers. As you continue to grow in your career at eGain, please continue to share any additional feedback with HR or management. We wish you continued success and thank you for your contributions!

5.0

Oct 18, 2022

Great Place to work

Application software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Seniors are always ready to help. Events to cheer employees

Cons

No cons in my experience till now

eGain Response

3y

Thank you for sharing about your current experience! At eGain, we believe a positive work-life balance and culture allows for all our employees to succeed. We hope to build our employees up with positive growth and mentorship from our leaders. We're happy to hear you are enjoying the sponsored employee engagement activities and please share any additional feedback you may have!

5.0

Oct 18, 2022

Excellent work environment

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

Working for more than 1 year and the work culture is excellent and good for long term growth.

Cons

No cons to think of.

eGain Response

3y

Thank you for taking the time to share your feedback! At eGain, we value the input of our employees and strive to create a positive working environment. It's great to hear that you're experiencing growth in your career with us and we thank you for all your contributions!

Viewing 382 - 384 of 533 Reviews

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