Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 30 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 17 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 18 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.4

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

5.0

Oct 16, 2022

My experience at eGain

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good to start for freshers.

Cons

Need to conduct extra circular and events .

eGain Response

3y

Thank you for sharing about your current experience! eGain strives to create a work environment that allows for continued learning and growth and we wish you success in your career with us. As we continue to balance our work environment, we appreciate your feedback on areas that we can improve regarding extracurricular activities. Please continue to share any additional feedback you may have!

5.0

Oct 16, 2022

Review

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Working environment is good and peoples are helpful.

Cons

No Cons, everything is good.

eGain Response

3y

Thank you for taking the time to share a review! We strive to be a great place to work through our culture. work-life balance and flexibility, and most importantly, the people that we bring into the organization. We are thankful to our employees who allow for us to continue to grow and succeed.

4.0

Oct 16, 2022

Great place to work and learn new things

Application software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Adopt to new technologies 2. Helping team members

Cons

1. Nothing as of now.

eGain Response

3y

Thank you for sharing your feedback! We strive to foster continued growth in our employees' careers and are pleased to hear you are continuing to learn new things.

Viewing 397 - 399 of 533 Reviews

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eGain

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Great place to work and learn new things

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