Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 55 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Great teams to work with across the board" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

2.0

Jun 14, 2016

eGain as an employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Relatively stable company specialising in specialist Contact Centre Software.

Cons

Training and investment in people non-existent. No formal training provided, despite requesting specific training targeted at making current job more efficient, and/or as a stepping stone to possible promotion. Detailed technical training requested at every Employee Annual Review - for 10 years! - but none given.

3.0

Jun 12, 2016

Company is good

Qa engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance and product is good,.,......

Cons

Less salary as compare to market. No new opportunity for learning on new tool and technology..........

4.0

Jun 10, 2016

Technical Architect

Engineering manager

Recommend

CEO approval

Business Outlook

Pros

Well established company and a stable one.

Cons

bad management and average pay. lot of politics

Viewing 406 - 408 of 533 Reviews

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Go-to-Market Leader, Government Sector

Principal Software Engineer

Analyst I, Solution Success

AI Knowledge Product Architect

eGain

eGain reviews

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eGain as an employer

Company is good

Technical Architect

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