Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 55 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Great teams to work with across the board" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

3.0

Jul 29, 2022

good company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good company, appraisal is good

Cons

does not follow procedures properly

eGain Response

3y

Thank you for taking the time to share a review! We value your positive experience at eGain.

5.0

Jul 23, 2022

egain review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexi work culture employee friendly policies

Cons

no option for permanent wfh

eGain Response

3y

Thank you for sharing your feedback! We are glad you have enjoyed the benefits provided at eGain and truly appreciate your opinion on what can be improved. We value your thoughts on eGain.

1.0

Jul 12, 2022

Great company, but no great people

Specialist

Recommend

CEO approval

Business Outlook

Pros

By the time I could realize the best part of it, it was too late.

Cons

Certainly, it is one of the best places to work, provided you don't work under certain managers. No matter the amount of effort you will put in. All the cherries will be taken by their favorites and you'll get the hardest nut to crack if you are not their blue-eyed person. They don't leave any efforts to make you join, but once joined they will rot you in hell. Even after working for 14 hours, it will not be appreciated. Rather more will be expected. P.S: MY BAD EXPERIENCE IS PURELY BASED ON THE BAD MANAGER. The company and its policies are not at all bad, but by the time you know about it. It is too late. Just wish that you don't work under those managers. Rest you'll learn and earn. Best of Luck.

Viewing 406 - 408 of 533 Reviews

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