Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive Team" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "I got told by someone in 2004 that working there I was on the Marie Celeste that it had no leadership and no direction and everyone would end up dead or destroyed, I wish I had listened to them." ((in 13 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

3.0

Aug 8, 2015

OK To start a carrier

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Good Opportunities at the fresher Level

Cons

1. Not good for the long term carrier plans

4.0

Jul 24, 2015

Great Experience with Team

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

- Training Session - Great Team Members - Cross Team Support - Good for BE freshers - Min to No Politics

Cons

- Limited option in Cafeteria

3.0

Jul 21, 2015

Once was great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pros: When I first started working it was great. You got to know everyone in the company including the executives. Everyone was helpful when you had questions. I loved the people I worked with.

Cons

This place is full of nepotism. Many people get hired with no experience over people with experience because they are friends or related to someone else. A lot of husbands and wives work together and the company sponsors the spouses work visa even though they have never worked.

Viewing 430 - 432 of 533 Reviews

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Jobs at eGain

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Go-to-Market Leader, Government Sector

Principal Software Engineer

Analyst I, Solution Success

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OK To start a carrier

Great Experience with Team

Once was great

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