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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (532 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      532 reviews
      3.0
      Nov 22, 2019

      Nothing to learn, degraded my profile

      Qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to take leaves , Salary is processed On time

      Cons

      Nothing new to learn No challenge at all Very monotonous work Even experienced are treated as fresher Not enough options in Cafeteria

      2.0
      Nov 20, 2019

      Cloud operations engineer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is good as a fresher.

      Cons

      I was working here for more than 2 years and well I can say a lot about them. There is a shared manager for technical support and cloud operations, manager favours technical support engineers and cloud ops people are left to suffer. There is continuous rotation to the UK office for technical support guys but ops guys struggle with visa clearance for USA office. Some guys in cloud ops are favoured and all the major tasks are handed over to them which leaves rest of ops engineers limit to grow technically. CEO of the company is very active and has very deep knowledge about the product he serves. If you keep cloud operations apart from eGain, it is very good company to work for. The product engineering team ,PS team & DevOps team are very helpful when it comes to sharing knowledge.

      Viewing 454 - 456 of 532 Reviews
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      ReviewseGain reviews

      Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.