Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 31 reviews)); "Supportive team" ((in 17 reviews)); "good work environment and people" ((in 15 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Less salary as compare to market." ((in 21 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

3.0

Nov 27, 2024

PS department reveiw

Implementation consultant

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours WFH option available ONSITE opportunities

Cons

Always delyed appraisal. Management delay the appraisal by 5-6 months every year

3.0

Nov 26, 2024

Good place to work

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Good for freshers with no experience

Cons

Bad Work and life balance

3.0

Nov 13, 2024

Good

Cloud engineer

Recommend

CEO approval

Business Outlook

Pros

Good company if you want to learn, everyone is supportive

Cons

Work life balance and too much work pressure

eGain Response

1y

Thank you for taking the opportunity to share about your current work experience here at eGain! We aim to foster an environment where all employees are supported by the leadership team and their peers. It is highly valued that you are able to learn and grow with us. We appreciate the feedback on the work-life balance and strive for a positive change. Thank you for your continued support!

Viewing 70 - 72 of 532 Reviews

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