Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive Team" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "I got told by someone in 2004 that working there I was on the Marie Celeste that it had no leadership and no direction and everyone would end up dead or destroyed, I wish I had listened to them." ((in 13 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

3.0

Jul 23, 2024

Good work life balance

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture, good work life balance

Cons

Not so much growth, location is costly

4.0

Jul 17, 2024

Work Culture is very nice.If you want to learn and grow in life, then it is the best fit for you.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Very nice work culture and continuous growth.

Cons

No such cons as such.

4.0

Jul 13, 2024

Great team/tough sale

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great team, caring management and good comp plan if you're able to get a good lead. Glad I worked here and had the chance to work under my previous manager. Intuitive product that works very well.

Cons

Leads passed mostly to favorites, no budget for internal sales systems, outdated interface for product at the time I worked there. Hoping the product got a face lift as I want to see the team/org succeed but I could see them falling behind the competition if this isn't changed.

Viewing 82 - 84 of 532 Reviews

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Go-to-Market Leader, Government Sector

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eGain

eGain reviews

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Good work life balance

Work Culture is very nice.If you want to learn and grow in life, then it is the best fit for you.

Great team/tough sale

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