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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (532 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.3

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      532 reviews
      4.0
      Nov 21, 2022

      Great Opportunity for Recent College Graduates

      Software engineer i
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Administration and HR do their best to move new hires to departments and positions which best match their education and skill set should opportunities arise. -Standard corporate benefits are guaranteed for all full-time employees, including healthcare (primary, dental, vision, and HMO), paid vacation time, 401k, stock plan purchases, and life insurance. -Company hardware and software are provided to all employees free of charge, primarily a laptop, charger, and any necessary programs. -Relocation and travel assistance is available to employees who must report to their designated office and travel frequently on company time. -Time schedules are highly flexible, employees can begin their shift at any time and leave after they've accomplishes all their goals for the day. -Quarterly bonuses are awarded to employees if eGain is "gaining" with regard to goals and revenue.

      Cons

      -If you are based in the main HQ in Silicon Valley, and transition to a technical team from a trainee, don't expect to earn the minimum salary in The Valley for the role you obtain right away. Your salary will stay the same as it was when you were a trainee until you exceed your performance review. -No union. These are essential for all companies as the union will negotiate on employees' behalf for safer working conditions, better benefits, and higher wages, all while protecting said employees from unwarranted retaliation. -Paid family and sick leave are not provided and must be taken out of one's vacation hours. -Diversity varies greatly among each individual team. But the engineering teams are the least diverse, with most employees of those teams being of Indian descent. Not a problem working with them at all, but certainly not diverse either.

      avatar
      eGain Response
      3y
      Thank you for taking the time to share a review on your time at eGain! We are very pleased to hear that the benefits and work environment allowed you to succeed during your employment. It is also great that you felt supported by the Administration and HR teams to ensure that you were placed in a position that allowed you to perform to your full potential. Thank you for sharing your feedback on the salary cycle and diversity. DE&I is highly important to eGain and we strive to cultivate an environment of inclusivity amongst all of our teams. We encourage you to share continuous feedback and wish you the best of luck in your future endeavors.
      1.0
      Oct 31, 2022

      All smoke- Nothing good about it

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Please, I didn't see any Pros

      Cons

      If you are a sales person, it is not the job for you. Just to get an SE for a demo, you have to jump through 10 different hoops. The price of eGain is about 3 times more that the next vendor. Customers actually laugh at the pricing.

      avatar
      eGain Response
      3y
      Thank you for sharing this feedback. We are saddened to hear that you had a poor experience working here. We don’t always live up to our ideals, but we are trying to constantly evolve and grow, and welcome the opportunity to continue to improve. eGain is committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.
      1.0
      Oct 28, 2022

      Stay Away

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The technology is good and the people are nice.

      Cons

      You'll find positive reviews lately because the company made everyone do it. Easily the worst training I've ever done. A few videos that you wont understand before they send you to prospect. Once you start prospecting, you'll have NO tools. They told me before I started that I'd have a bunch of leads from marketing and channels which I never received. No Salesforce (they use MSD), zoominfo, linkedin nav, no leads, no channels, etc.. Everyone is essentially a BDR so unless you like making 200 calls a week, stay away. You'll also have no room for growth since the teams are small with a few AE's and 4-5 managers in the country.

      avatar
      eGain Response
      3y
      Thank you for your review and feedback. We appreciate you taking the time to share your experiences. And we are sorry to hear that you've experienced this during your time with eGain. We want all of our employees to feel valued and supported by eGain leadership and management teams, with the proper training to grow in the role. Please know that your feedback will be seen by the right people to ensure issues like this are addressed. Thank you for your work while you were with us, and all the best on your next steps!
      Viewing 85 - 87 of 532 Reviews
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      ReviewseGain reviews

      Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.