eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
1.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Former employees are outspoken about their experiences with the company. A quick look on LinkedIn will tell you everything you need to know.

Cons

Very toxic environment and blatant favoritism. It often seemed like half the company was related to the CEO... in-laws, cousins, even the CEO’s wife has a leadership role. Unthinkable for a public company.

2.0
Nov 19, 2023

Salary

Recommend
CEO approval
Business Outlook

Pros

No much outside of salary

Cons

Everything. Not much to work with. Product not on par with competition.

avatar
eGain Response
2y
Thank you for taking the time to share your feedback on your experience at eGain. We are pleased to see that the benefits provided to you were beneficial to your career. It is disappointing to hear that the work environment was not conducive to your overall career growth. We hope that our employees feel supported in their work and by eGain management and leadership. Thank you for your work while you were with us and we wish you the best in the future endeavors.
1.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Hybrid work setting, able to work from home flexibility

Cons

Confusing leadership, lack of transparency, delayed response times, minimal resources, counterintuitive software

avatar
eGain Response
3y
Thank you for sharing your feedback on your tenure at eGain. We hope your experience as a GTT was pivotal for your career. It is good to know that our work-setting lead to a work-life balance that was conducive to your success. We appreciate your feedback regarding our leadership team. We always hope to lead with transparency and are saddened that the result was not evident. eGain wishes you the best in your future career endeavors and thanks you for your tenure.
Viewing 82 - 84 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.