eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
2.0
May 7, 2015

Good product, bad management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Product is good relative to the industry and is competitive in it's own right - Friday socials - Flexible hours

Cons

- Bad management. There are always sweeping, grandiose visions laid out by upper management for where the company will go, but they never are able to execute and as a result slash and burn to save face. Departments seemingly do not talk to each and at times seem like they are competing and feuding with one another. Leads to a lot of duplicated work. - Marketing could use some work. The product is good, it's just that no one sees it. - Nepotism. Management needs to take more responsibility for when things go badly, and they should be held responsible. Boggles the mind how long some of the leadership has been allowed to stay in their roles.

5.0
Jan 26, 2015

SQA tester

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The whole team is like a family. Always helpful and supportive. Fridays socials, team buildings, picnics, etc

Cons

May be I'm not long enough, but I can't see no cons yet.

3.0
Aug 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Innovative technologies and capabilities. Strong component technologies that fit well into customer's environments.

Cons

Slow response to customer opportunities.

Viewing 103 - 105 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.