eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
4.0
Jan 15, 2025

Mid level company

Recommend
CEO approval
Business Outlook

Pros

Smart people, food work life balance. CEO is one of the smartest people in the Silicon Valley.

Cons

Lack of new and ground breaking products. Too much reliance on CEO. Bad second level leadership

5.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people, family feel, able to grow and lean, professional

Cons

Slow to change, Lack of well developed processes

avatar
eGain Response
3y
Thank you for sharing your feedback on your experience at eGain. We are happy to hear that you were able to grow and learn during your tenure with the company. We aim for our employees to feel heard and valued. We appreciate your feedback on how we can improve as a company moving forward. eGain wishes you the best in your future endeavors!
3.0
May 25, 2023

Ok place to work

Recommend
CEO approval
Business Outlook

Pros

Good management, great team, willing to teach and help reps grow.

Cons

Not much structure, a lot of micro-managing

avatar
eGain Response
3y
Thank you for sharing your experience working at eGain. It is important to the company that our employees are able to learn and grow within the industry and we value your input. We appreciate your feedback on the structure of the company, as this allows us to evolve our processes. We wish you the best of luck in your future endeavors!
Viewing 112 - 114 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.