eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
3.0
Jun 26, 2015

June 2015 Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people, no quick judgement about employees area of improvement, employee given ample time to learn and contribute, no do this now or be fired pressure, lunch bbq, friday happy hours, cell phone and hotspot plans paid by company, 401 retirement savings match, flexible work hours,

Cons

not sure if company is going to make it because sales have slowed, there have been layoffs as a result, company trying to find itself is resulting in rapid change in job titles, processes, procedures, restraint on resources, lot of interns and people trying to figure out how to do their jobs versus highly experienced people leading the way, no formal employee training programs, learn on your own at your own speed approach isnt helping the company move in forward in my opinion

4.0
Dec 17, 2014
Recommend
CEO approval
Business Outlook

Pros

They give people a chance to learn and grow with the company. If they see something in you that can potentially be very helpful to the entirety of the company, they will take care of you well. You will also gain good friends. Very humble yet intelligent people work here. I love the Friday Social!

Cons

Career advancement. It will be nice if there's some fair judgment of who deserves a good pay. Some title could be very misleading and sadly some lower paid employees are the hard working people in this company. Better appraisal review process might benefit the company in the long run.

Viewing 136 - 138 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.