eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
5.0
Nov 14, 2014

Some of us have been here for a long time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love the culture and our products. I have been here for 14 years, and get to try my hands at all kinds of projects.

Cons

In times of growth, some managers make poor hiring decisions and some others have trouble getting new employees started. We need to get good people in and give them all the training and support they need to be the best they can be.

1.0
Sep 2, 2014

Probably depends on the department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* HR tries to turn this gloomy, negative environment into a bearable place to work * Benefits are good, HR is on top of their tasks and deliver promptly * Many nice people * Excellent design / graphics department run by a talented and visionary person * Intelligent CEO with great experience

Cons

* Actual product is behind market needs and the company's vision * Work-life balance is very poor, depending on your manager, you will get calls on your cell at 7pm, 8pm, even 9pm and for no urgent reason * Time-off policies are clear, but senior management (I don't think this is the case for all departments) makes it tough to approve already earned time off * This is only for a specific department, but some senior management wants you like a robot: there on time (threatening to check computer logs, badge scans, and cameras).. and don't even think of walking away from your desk or walking to the kitchen to grab something... but you have to stay late whenever the manager feels like it * Can't keep customers or get good reviews / referrals because they are constantly complaining about the product * Management in a specific department (not all) will discriminate based on whether you're related to important people, they will swear, yell, speak ill of other coworkers... totally unprofessional. * Distrust in the employees with check-up calls to your desk early morning, and if your manager is on travel, throughout the day * Professional services department is making a great effort, but the customers seem to complain about upgrades often

4.0
Oct 16, 2010

Management Needs new blood

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company has very talented people. Some of the employees we had are in top positions at Yahoo, Google, Microsoft. Environment is good until you run into the politics and management.

Cons

People who have been with the company for a long time are in top positions and basically think in DOS mode. They feel challenged when someone bright brings in new ideas. Cronism behind the scenes.

Viewing 139 - 141 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.