Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 30 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 17 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 18 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

3.0

Dec 31, 2024

Not the best start

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the people are cool.

Cons

The work, the policies, the constant removal of benefits.

4.0

Jul 13, 2024

Great team/tough sale

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great team, caring management and good comp plan if you're able to get a good lead. Glad I worked here and had the chance to work under my previous manager. Intuitive product that works very well.

Cons

Leads passed mostly to favorites, no budget for internal sales systems, outdated interface for product at the time I worked there. Hoping the product got a face lift as I want to see the team/org succeed but I could see them falling behind the competition if this isn't changed.

4.0

Oct 25, 2023

Great first tech job

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Manage work schedule and flexible hours

Cons

As egain is an international you will have to coordinate with teams in different time zones which may require you to stay up late

eGain Response

2y

Thank you for sharing about your experience and taking the time to write review! And thank you for all your contributions during your employment with eGain. We strive to create a work environment conducive to your learning and career growth and are pleased that you had a good experience and work-life balance. We wish you the best of luck in your future endeavors!

Viewing 151 - 153 of 533 Reviews

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