Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Work life balance is good" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 16 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.4

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

5.0

Oct 18, 2022

Excellent work environment

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

Working for more than 1 year and the work culture is excellent and good for long term growth.

Cons

No cons to think of.

eGain Response

3y

Thank you for taking the time to share your feedback! At eGain, we value the input of our employees and strive to create a positive working environment. It's great to hear that you're experiencing growth in your career with us and we thank you for all your contributions!

5.0

Oct 18, 2022

Place where we can believe in our growth in knowledge and Titles

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Awesomely managed work culture. There are no bondages in growth Supportive peoples

Cons

Nothing from my side till now

eGain Response

3y

Thank you for taking the time to share a thoughtful review! We appreciate that you are having a positive experience and feel supported by your colleagues. eGain strives for a positive work-life balance and environment and wish you continued growth in your career with us!

5.0

Oct 18, 2022

Good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great environment and good opportunities

Cons

Nothing from my side till now.

eGain Response

3y

Thank you for taking the time to share a review! At eGain, we aim to foster an environment that allows you to succeed and grow. It is great to hear that you are experiencing the opportunity to continue to excel in your career. Please continue to share any feedback you may have and we thank you for all your contributions over the years!

Viewing 163 - 165 of 533 Reviews

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Excellent work environment

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