Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "good work environment and people" ((in 18 reviews)); "Supportive Team" ((in 18 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "We need to get good people in and give them all the training and support they need to be the best they can be." ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(531 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 531 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

531 reviews

2.0

Nov 24, 2014

Nice people, but not good work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People are friendly. Some very good managers. Friday socials and games are fun.

Cons

Out dated technologies and reluctance to improve the product. Always working towards short term fixes. No clear idea on where the company is going. Only a few people make all the decisions. Fear based management. Employees feel threatened and far from being cared for.

1.0

Aug 8, 2014

Don't even think about it, unless you're Indian or a family-friend referral.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work comes to you in waves—sometimes you're so overworked that you can't even eat lunch, while other times you're dying of boredom because you have no work to do & zero communication from your boss. Decent suite of products...

Cons

This is not the company that you want to come into expecting to see cheerful, optimistic employees. Instead, you are greeted by others who are just as bored with their work as you are. Pay, benefits, and stock options are all very minimal...this is honestly one of the cheapest companies in the Silicon Valley. As one of the other reviewers has suggested, forget it unless you're Indian or a family-friend referral.

1.0

Jul 14, 2025

Not worth your time

Sales director

Recommend

CEO approval

Business Outlook

Pros

Compensation is ok. You learn from current customers that product is not as good as it seems.

Cons

Extreme micromanagement from leadership - recommend to change VPs.

Viewing 16 - 18 of 531 Reviews

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Jobs at eGain

Go-to-Market Leader, Insurance Vertical

Go-to-Market Leader, Government Sector

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Analyst I, Solution Success

AI Knowledge Product Architect

eGain

eGain reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice people, but not good work

Don't even think about it, unless you're Indian or a family-friend referral.

Not worth your time

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