Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Good work life balance indeed" ((in 32 reviews)); "Supportive team" ((in 19 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 10 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews)); "2. No transparency" ((in 8 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

2.0

May 20, 2025

Very toxic environment

Qe engineer

Recommend

CEO approval

Business Outlook

Pros

1. keep working all time with earning knowledge

Cons

Lots of work even have to work on sat sun uneccessarily

1.0

May 6, 2025

Not so good

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

No pros for this company

Cons

Lots of cons for this company

3.0

Mar 16, 2025

eGain was a very good place to work

Qa engineer1

Recommend

CEO approval

Business Outlook

Pros

In eGain you will get supportive seniors they will help you in each & everything if you are stuck in between. But from the last 6 Months things are changed in eGain mass employees are resigning.

Cons

Work pressure is high from last 3 months even you have to work on weekends & their management is so so bad. No proper planning

Viewing 226 - 228 of 533 Reviews

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Jobs at eGain

Senior Customer Success Manager

Analyst I, Solution Success

Software Engineer, II

Accounts Receivable Supervisor

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