eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
1.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

eGain is growing rapidly and you may get different roles of learning javascript based front end technologies to work with. A decent learning platform

Cons

There are cons which are obvious 1) Work Life balance is poor as most of the projects deadlines are scheduled properly. The management is struggling in identifying the development work and support work 2) Salaries are very low as compared to a tag of a product based firm. So if you are expect a big pay check, it's a wrong place. It is not a cash rich company 3) There are hardly any facilities in eGain offices worldwide. Whether it is German, British, Indian or American office. No recreational things to entertain yourself if you want to bust stress 4) No perks like free/subsidised food, tshirts or anything. In working eGain is a service sector company just they have a tag of product based firm 5) Office is packed with tons of employees in India office. Office utilities like toilets, water bottles , coffee all are insufficient since it is designed for a small company. In nutshell, its a mess.

2.0
Jun 3, 2014

Good for Freshers, Low Salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Team culture very good, specifically if you are part of services team. 2. Flexibility in work, timings 3. Start up culture 4. Quarterly team parties

Cons

1. Low salaries, there are no defined slabs, sometimes fresher hires get the same salary as of 3 year experience working in the company. 2. Intra department politics. 3. Higher management has "Yes Sir Attitude" 4. Not open to new ideas 5. No new innovation in the product 6. No trust factor in the teams by higher management

3.0
Mar 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Team camaraderie Really good group of people to work with Good UK offices Flexible working hours

Cons

Don't really care about their workers You're not getting a free lunch unless you are in sales! Career progressions limited by not being in the US CEO controls all, limiting autonomy, company growth. Big brother mentality. Entrenched middle and upper management means it's hard to get a promotion as everyone senior has been there for 10+ years

Viewing 223 - 225 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.